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Client Services Manager

Entry-level at Michael Page International

Client Services Manager

Entry-level at Michael Page International

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconApply by 04 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

One of the world’s largest Investment Managers are looking for an experienced Manager to come on board as a Personal Investor Services Manager.

The role will be to support the Head of Personal experience by developing the Retail Direct business, through excellent client service, on-boarding and maintenance.

This role will require a large degree of flexibility; working on design of the team operating model, to handling client queries directly, to day to day oversight of the team. The Team Lead will ensure UKRD’s compliance with regulations, internal policies and procedures.

Duties and Responsibilities

  • Works closely with Head of Personal Experience to design, test and build the service offering and continue to reengineer.
  • Act as Point of Contact for the team and represent the voice of the client by identifying client trends. Understands the needs and expectations of clients and ensures that our service model evolves to meet their needs. Recognises client requirements across different client types. Uses judgement to make approval/non-approval decisions regarding non-routine transactions.
  • Provide day to day supervision and approvals for Personal Experience staff. Provide guidance, training and motivation necessary to develop staff. Works closely with Head of Pers

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