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ECommerce Operations Intern (German Speaker)

Internship at Student Employment Services

ECommerce Operations Intern (German Speaker)

Internship at Student Employment Services

  • LocationLondon, UK
  • Position levelInternship
  • Job period iconFull-time employment
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 15,000.0 per year

To assist the Online Shop Operations Manager on the day to day tasks, and support the online shop team in order to maximise revenue by providing the best possible ecommerce operation and online customer service.

Duties

Customer Service:

  • To deal promptly and helpfully with customer emails in English and German
  • To process refunds when applicable
  • To monitor the online shops for issues which might deter customers from buying and to suggest ways of combating these issues
  • Upsell to customers and retain revenue wherever possible in line with our store terms and conditions

Shop Management & Reports:

  • To maximise the commercial potential of the shops & merchandising to drive sales
  • To translate and update shop content
  • E-Commerce research & report writing
  • To manage shop categories
  • To become au fait with all aspects of the e-commerce platform and to suggest enhancements to the system
  • To carry out daily quality checks and to identify and raise any on-site errors or bugs alongside daily and post deployment site checks

Shop Management:

  • Contribute to the work of the team as required, data entry and checking, problem solving, producing reports and presentations, special requests, etc..
  • Fle

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