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- Weston-super-Mare, UK
- Full-time employment
- Posted on 10 Nov, 2018
- Start date:
- Visa Sponsor
Customer Service Call HandlerThere`s never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need.
Our focus is ensuring we address those needs in today`s ever changing world and ensure we deliver an exceptional customer experience.
Our people are the key to our success both today and in the future - we want you to join our team.
If you are looking for a new challenge and want a role that can be the springboard to a new career within the Financial Services Sector and Bank of Ireland please read on ....
The Role:We provide pre-completion mortgage application updates to Intermediaries, Direct Customers & Post Office Advisors as well as servicing Existing Customers throughout the life cycle of their mortgage account. Managing high volume inbound calls effectively and identifying customer`s needs professionally and accurately.
What we offer you in the role:
- Bristol City Centre Location
- Busy and dynamic working environment
- Investment in you and your career
- Comprehensive end to end mortgage training
- Competitive salary
- Attractive Pension package
- Generous annual leave allowance
- Subsidised health insurance
- Other in house benefits
- What we ask of you:
- Proven Customer Service experience.
- Excellent oral and written communication and interpersonal skills
- A team player who thrives on achieving results & delivering a first class customer experience at each customer interaction.
- Strong organisational skills
- Ability to work in a highly structured environment
- Demonstrate literacy, numeracy and IT skills
- Engage with high levels of positivity and drive.
- Minimum education requirement
- 5 GCSEs at Grades A-C including Maths and English, or equivalent & ability to provide certificates of these qualifications
- Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.Please note salary on offer for the role is between 17.5k & 18.5k dependent on experience
- Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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About Bank of Ireland
Bank of Ireland UK is more than just a bank. We approach things differently.
Our vision is to be a leading challenger bank, providing flexible, accessible financial services and products to UK customers both directly and through partnerships with trusted and respected UK brands and intermediaries.
Through our partnerships with t
- Banking & Financial Services
- London, UK
- 10,000 employees
- Founded in 1783