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Customer Support Graduate

Scheme at Leonardo

Customer Support Graduate

Scheme at Leonardo

  • LocationYeovil, UK
  • Position levelScheme
  • Job period iconFull-time employment
  • Application deadline iconPosted on 06 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

The Customer Support Graduate Development Programme, based in Yeovil, is designed to support your first steps after leaving university and to help you develop your career. Through a comprehensive two-year programme, you will have the chance to gain a complete understanding of the organisation and be involved in real challenges from day one. You will have the opportunity to learn from colleagues who are experts in their field, while always being encouraged to use your initiative.

Typically your placements will consist of 3-6 month rotations across the Customer Support department including the opportunity to do an external placement elsewhere in the business, typically Engineering or Operations. The graduate scheme is a fantastic way to gain practical experience in a wide spectrum of disciplines which a direct entry position cannot always offer. Additionally, you can begin to build a network of contacts, which will assist you in your future development.

Alongside the core placements, the graduate scheme supports your personal development, such as DISC profiling and personal branding workshops, all with the aim of making you into an all-round professional.

Upon successfully completing the scheme, the plan is to transition you into a full-time role within Customer Support, with a vision to progress within Leonardo.

Please note that the nature of the graduate programme is very much a development role, therefore the responsibilities outlined below are not an exhaustive list and is very much subject to change.


Responsibilities may include:

  • Providing technical support to customer issues
  • Providing responses to customer questions
  • Providing technical input into Fault Investigations, Repair Designs and other technical aspects of Customer Support
  • Providing technical input into cost of ownership reduction
  • Communicating with Design on customer issues and seeking solutions to those issues
  • Knowledge/experience of customer operations
  • Knowledge of helicopter design
  • Knowledge of legislative requirements for rotorcraft
  • Organisation skills and ability to prioritise tasks
  • Industry experience beneficial but not essential
  • Tenacity, fresh thinking and enthusiasm
  • Analytical mind
  • A strong team player
  • Conscientious and keen to learn
  • A keen interest in pursuing a career in Customer Support
  • Must have been a permanent UK resident for a minimum of the past five years in order to meet security requirements
  • Minimum 2:1 Bachelors or Masters
  • The Leonardo Helicopter Graduate Development Programme is a two-year programme that allows graduates to complete a number of 3-6 month placements designed to provide practical experience within the organisation
  • Alongside this, graduates complete a number of development activities at company and group level, which aim to ensure a smooth integration into the company whilst providing essential skills, knowledge and networking opportunities
  • With over 230 trainees at Leonardo Helicopters, from apprentices to graduates, a thriving social network exists with regular organised social events to integrate newcomers
  • Graduates will be based primarily within our Yeovil manufacturing HQ in Somerset; but potential opportunities for secondments and international travel exist
  • Support for relocation is available
  • Flexible working hours
  • Competitive salary
  • Attractive pension scheme
  • Placements at RNAS Culdrose in Cornwall supporting aircraft operations and depth maintenance
  • Placements in Flight Test, including experience flying in a test environment
  • Placement with the Norway team, including time in country
  • Development of repair capability for our Danish customer, including an in-country assessment
  • Placements in Material Services (logistics flow), Customer Service Management, In-Service Engineering, Aircraft Services and other departments
  • Participation in AWASA events and charity fundraising

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