My jobs

You just missed it! This job already expired. Discover similar jobs with Advance…


IT Support Assistant (Sandwich/Industrial Placement)

Placement at The Science and Technology Facilities Council (STFC)

IT Support Assistant (Sandwich/Industrial Placement)

Placement at The Science and Technology Facilities Council (STFC)

  • LocationDidcot, UK
  • Position levelPlacement
  • Job period icon
  • Application deadline iconPosted on 08 Oct, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 19,136.0 per year

The Science and Technology Facilities Council (STFC) is one of Europe’s largest research organisations. We’re trusted to support, enable and undertake pioneering projects in an amazing diversity of fields. Through world-class facilities and people, we’re driving ground-breaking advances in science, technology and Engineering.

STFC is one of nine organisations that have been brought together to create UK Research and Innovation (UKRI); a new organisation with a vision to ensure the UK maintains its world-leading position in research and innovation.

Each year we offer opportunities to undergraduate sandwich students to gain practical experience, working alongside technical experts at the forefront of scientific research. We offer an invaluable experience with exposure to world class science and technology and the opportunity to develop working relationships that continue well after your placement has finished.

This placement is to work in a team providing computing support services at Rutherford Appleton Laboratory. The aim is to provide the student with a broad range of experience of the issues involved in providing computer support services in a scientific environment.

We choose the best technologies we can to deliver IT solutions that meets the latest needs of our customers who are world-leading scientists and engineers.

Computing is essential to the science that STFC supports. We have placement opportunities for support assistants to join the Facilities Computing group. Our team delivers IT services and infrastructure. Other teams in the group develop and maintain unique web-based software and are responsible for the National Laboratories SharePoint farm.

We are based in STFC’s neutron and muon department, ISIS. ISIS is a world-leading centre for research in the physical and life sciences. Our suite of neutron and muon instruments gives unique insights into the properties of materials on the atomic scale. Computing lies at the heart of many ISIS activities.

This year we have the opportunity for a sandwich student to join our growing group to help support the IT services and infrastructure used by the ISIS facility and other large scientific facilities across STFC’s National Laboratories. You will benefit from working on services used across many departments but also, by being embedded in a scientific department, be close to the action!

Summary of Key Duties

As part of a team you will be involved in many aspects of service operation, from applications support, IT infrastructure, network support, to problem and incident management. This will give first-hand experience of supporting and managing services for an enterprise. This placement will enable you to work on various systems that meet the evolving needs of our staff and visitors.

You will benefit from working in a supportive team and have exposure to enterprise service operation tools in the real world.

Training will be provided as necessary. In addition to a full induction and “on the job” training, you will have opportunity to subscribe to professional online tutorial sites, attend conferences, undertake various soft skills training and take part in our organisation-wide events where you can network with other students and graduates.


The business computing environment consists of Windows Active Directory Domains using Microsoft Office and Outlook as the email client.

You should have good interpersonal skills and be committed to delivering an excellent customer service.

During your placement you will working in a busy helpdesk environment and be expected to:

  • communicate and work with fellow IT professionals within the team on a daily basiscommunicate with users, scientists and management to understand their IT needs and assist them
  • undertake support of Windows desktop systems (and possibly some Apple and Linux systems also) and carry out agreed system software maintenance tasks
  • assist in the investigation and resolution of issues relating to applications
  • assist in database support activities
  • assist in investigation and resolution of network problems and with specified maintenance procedures
  • receive and respond to routine requests for security support. Perform security administration tasks and maintain relevant records and documentation
  • investigate problems in systems, processes and services. Assist with the implementation of agreed remedies and preventative measures
  • identify, register and categorise incidents. Gather information to enable incident resolution and promptly allocate incidents as appropriate. Maintain records and advise relevant persons of action taken
  • take an active role in meetings
  • write documentation for technical and non-technical users.

Shortlisting (S) and Interview (I) Criteria


  • at university, enrolled on an undergraduate degree course and required or have requested to take a year out of studies to gain experience within industry (S)
  • right to live and work in the UK (S)
  • studying for a degree in a Computing or IT related subject, or a science student interested in computing work (S&I)
  • knowledge of Microsoft Windows operating systems (S&I)
  • knowledge of Microsoft Office products (S&I)
  • sound knowledge of PC Hardware and peripherals (S&I)
  • comfortable working in a busy helpdesk environment (S&I)
  • good interpersonal skills and committed to delivering an excellent service to their customers within the department (S&I)
  • excellent written and oral communication skills (S&I)
  • demonstrate good team working capabilities (S&I)
  • the willingness to learn new skills, both technical and non-technical (S&I)
  • open minded and flexible in relation to the type of work assigned to them (S&I)
  • able to perform manual handling tasks (I).


  • some knowledge of Apple products (S&I)
  • some knowledge of Unix systems (S&I).

Organization Description

UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, and a vision to ensure the UK maintains its world-leading position in research and innovation. More information can be found at

The Science and Technology Facilities Council is a world-leading multi-disciplinary science organisation, and our goal is to deliver economic, societal, scientific and international benefits to the UK and its people – and more broadly to the world.

Discover thousands of graduate jobs on We deliver you the entire UK job market.

Discover thousands of graduate jobs on We deliver you the entire UK job market.