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Jr Client Success Manager - Graduate (put your writing skills to use!)

Graduate at Hostmaker

Jr Client Success Manager - Graduate (put your writing skills to use!)

Graduate at Hostmaker

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 30 Aug, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

We are Hostmaker – nice to meet you!

We are an excited bunch because we recently closed our Series B funding, backed by a great group of strategic investors who believe in the growth of the new category of travel accommodation - homes - and in our vision of unlocking the potential of every home.

Hostmaker is a tech enabled full-service home rentals management company in the proptech category, offering dynamic pricing expertise, thoughtful interior design and hotel-style operations for homes. We raised a Series B round in November 2017 and are backed by institutional funding from credible investors from technology, real estate and hospitality backgrounds.

Marriott International, the largest hotel company in the world, recognised our industry leadership by selecting Hostmaker as preferred partner for its first foray into serviced homestays, introducing Tribute Portfolio Homes in April, 2018.

We have scaled rapidly in just three years to be the European leader with international teams in offices in major destinations - London, Paris, Cote D'Azur, Rome, Florence, Barcelona, Madrid and Lisbon.

Hostmaker was featured by Forbes as one of five fastest-growing British businesses to watch in 2016 and ranked #20 and then #11 by StartUps UK in 2016 and 2017, respectively.

Duties & Responsibilities

Reporting directly to our Head of Customer Success, you are a key member of the sales process, dealing with new hosts just after they have chosen to become part of the Hostmaker portfolio. You will be part of a team ensuring that all new homes are properly on-boarded to our systems and that our listings are uniform and written to the highest standard across all platforms.

You will:

  • Be the main point of contact after sales and prior to homes going live on all channels: understanding the ins and outs of our service, keeping the responsiveness at impressively high levels.
  • Be a veritable wordsmith, writing creative and catchy descriptions of all new listings of beautiful homes on multiple channels i.e. AirBnB, Booking.com, Homeaway.com etc.
  • Gather and process paperwork, like contracts and non-disclosure agreements.
  • Maintain an accurate and up to date inventory of Hostmaker properties yet to go live on partners' booking sites.
  • Ensure smooth handover of live properties to Account Management team once properties go live.
  • And given your admirable efforts above, drive outstanding rates of renewal, expansion and advocacy in Hostmaker’s client base.

Who are you?

  • You are a recent graduate passionate about the sharing economy and/or Airbnb.
  • You come from a strong academic background ( a 2:1 or higher from a top tier university).
  • You are a phenomenal writer; your grammar is flawless, emails are articulate and your listings will make us all want to move in!
  • You are eager to work in a business that puts customer first and you are ready and willing to provide creative and thoughtful solutions to our customer’s questions or problems.
  • You bring problem solving skills with doses of common sense, cheerfulness and stamina to the table.
  • You are the best time-manager in the West. You’ll be busy, and we’ll need to know you can get the job done.
  • You’ve also got great attention to detail, which you’ll prove to us when you remember to mention your favourite holiday destination in your application.

Compensation

  • Competitive salary
  • A fast-growing startup full of bright, engaged folks who’ll keep you on your toes everyday
  • A supportive investor group that believes in our vision
  • Discounted Airbnb travel
  • Discounts at Hostmaker homes (we’re now in London, Rome, Paris and Barcelona! More cities opening this year)
  • Phone and phone contracts are included
Our Culture and Perks

Culture is important to us. We love what we do, and make sure everyone in the team feels valued, respected and important. This makes people take pride in their work, and that’s when the best work is produced. A few of the many perks of joining the Hostmaker team:

  • A fast-growing Series B-stage company full of bright, engaged folks who’ll keep you on your toes everyday
  • Equity depending on the level of position
  • No mega-corp fluff: we focus on results, not face-time
  • Discounted Airbnb travel, we want our staff to truly understand the Airbnb experience
  • Discounts at Hostmaker homes (we’re now in London, Paris, Rome and Barcelona so you next holiday is sorted!)
  • Competitive salary
  • Local travel and phone bills are included
  • No birthday goes unnoticed, so expect an embarrassingly big cake!
  • An incredibly talented team who can teach you anything from making the perfect roux to learning the node.js frameworks!

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