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Payment Support Analyst

Entry-level at Schneider Electric

Payment Support Analyst

Entry-level at Schneider Electric

  • LocationDunfermline, UK
  • Position levelEntry-level
  • Job period iconPart-time employment
  • Application deadline iconApply by 09 Jan, 2019
  • Application deadline iconPosted on 10 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive
Job Description - Payment Support Analyst (004XMX)
Job Description
Payment Support Analyst-004XMX
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2017, our 144,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.
Schneider Electric has a great opportunity for the right person to join our UK team as a Payment Support Specialist in our Dunfermline Office. Payment Support Specialist Role Profile
The successful candidate will join a dedicated team in a challenging and rewarding role within Schneider Electric’s Data Services department. This is an evolving role which can be expanded over time to allow for continued development and increased responsibility within our dynamic and interesting organisation.
This role is focused on successful delivery of the following three key functions:
  • Co-ordinating the implementation of clients into Schneider Electric’s systems
  • Delivering Schneider Electric’s Payment Support service
  • Delivering Schneider Electric’s Open / Close service

Duties & Responsibilities

  • Co-ordinate the implementation of new clients and additional sites into Schneider Electric systems and services
  • Frequent liaison with internal and external stakeholders throughout the implementation process
  • Receive and respond to supplier and client queries, including payment and credit control queries in relation to Schneider Electric’s Payment Support service
  • Frequent liaison with utility suppliers to ensure receipt and correct allocation of payments from Schneider Electric clients
  • Preparing accurate and timely payment file extracts
  • Receive and process site Open / Close requests from clients to prescribed timescales
  • Frequent liaison with internal and external stakeholders to ensure all services are provided and all queries resolved in accordance with Service Level Agreements
  • Responsibility for ensuring all team deliverables are provided to the highest standard
  • Assisting with core Data Team activities as and when required

Personal Profile

  • Highly motivated and driven team player, focused on ensuring the highest service delivery levels for our customers
  • Ability to work under pressure and to tight deadlines, with excellent time management skills and an ability to prioritise and balance individual workload
  • Ability to work on own initiative or as part of a dedicated team
  • Excellent standards of reliability and accountability
  • Exemplary communication skills – verbal and written; fluency in other languages is an advantage; a confident telephone manner is a core requirement
  • Experience in the use of MS-Office, advanced MS-Excel skills is an advantage
  • Attention to detail and an excellent quality focus is a critical requirement
  • Analytical or technical / IT skill-set would be beneficial
  • “Can-do” and positive attitude to challenges and opportunities, willingness to work flexible hours if needed
Diversity is our heritage and our future. Be a part of it. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are open to a conversation about flexible working.
Qualifications

Primary Location

:GB-Scotland-Dunfermline

Schedule

:Full-time

Unposting Date

:Nov 16, 2018, 4:59:00 PM

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