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- Warrington, UK
- Full-time employment
- Posted on 09 Nov, 2018
- Start date:
- Visa Sponsor
Contract Renewals Specialist-004XMH Make the most of your energy in a career at Schneider Electric
Are you our next Telesales Contract Renewals Specialist? Based out of our Warrington (Gemini) office, Schneider Electric has a great opportunity for the right person to join our Buildings team as a Telesales Contract Renewal Specialist with responsibility for our small to mid size service contracts across the UK.
Ranked as a Top 25 Employer to work for by LinkedIn, Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 144,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.
Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:
Your Mission:You will work in partnership with the regional Service Operations Managers to retain and grow our smaller/mid-range service customers for Buildings and increase profitability performance across the UK through a mixture of telephone relationships and targeted email/online campaigns. This dedicated, customer facing role will enhance our customers experience at the crucial contract renewal anniversary as well as promoting additional services to grow the Schneider Electric Service business.
You will report into our Services Director, Kristin and will:
Develop productive and rewarding relationships with the small/ mid-range customers in the UK to grow our business and demonstrate the value of Schneider Electric.
Proactively own, manage and drive the retention & growth of our small and mid-range service customers through personalised customer discussions and securing annual contract orders in a timely manner.
Introduce other SE services with a focus on remote connections to every Schneider Electric customer
Review contract profitability and conduct monthly reviews with the regional Service Operations Managers to ensure accurate pricing and best value to Schneider Electric and our customers
Ensure service contract orders are reviewed and processed in line with Schneider Electric Delegation of Authority
Ensure 100% utilisation of CRM tool to track customer activity
Provide monthly/quarterly and full year forecasts as requested and ensure they are met during each financial period
Work collaboratively with Schneider-Electric EUP and Sales teams to influence and support sales activity within Eco Buildings business as well as promotion of products and opportunities to drive cross business sales opportunities.
Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour.
About you:Experience of telesales customer relationship management
Proven track record of success within a service business contract environment
Ability to meet and exceed monthly targets
Excellent IT and networking skills and experience
Experience of using a Customer Relationship Management tool such as SalesForce
Excellent communication skills, written and verbal
Flexible and self-motivated to succeed in a sales environment
Ability to work in a team and as an individual contributor
Be socially aware, tailoring your approach to your customer base accordingly
What we can offer you:You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities
Optimal support on your career path through regular training opportunities
A dynamic and personal atmosphere, working with a global energised team
A company culture that encourages performance and cooperation
An attractive compensation package including the comprehensive fringe benefits expected of an international company
We are an employer that is characterized by both the appreciation and equal opportunities of our employees, a recipe for generating success.
Diversity is our heritage and our future. Be a part of it.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
We are always open to a conversation around flexible working. Please submit an online application to be considered for any position with us. This position will be posted until filled.
You know about us, so let us learn about you! Apply today.
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About Schneider Electric
Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.
With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation System
- Engineering & industrial, Logistics & Transport
- Scarborough, UK
- 10,000 employees
- Founded in 1836