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Spanish, French or Japanese speaking FX Technical Support (Finance)

Entry-level at People First (Recruitment) Ltd

Spanish, French or Japanese speaking FX Technical Support (Finance)

Entry-level at People First (Recruitment) Ltd

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconApply by 12 Dec, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 35,000.0 per year

Job Title: Spanish, French or Japanese speaking FX Technical Support (Finance)

Skills: IT/Technical aptitude or interest or skills, fluent in English and Spanish, French or Japanese. Good customer service skills on the phone. Previous 1st/2nd line technical support experience is preferred.

Salary: £30K to start with plus paid OT, after probation will go up to £35k

Day shifts:

Monday – Friday 6am – 2pm

Monday – Friday 12pm – 8pm

Weekend shifts:

Sun-Wed then Wed-Sat the following week (six days off in between)

Night shifts:

Sat-Mon (three nights) then Tue-Thu (three nights) the following week (seven days off in between).

Sun-Tue (three nights) then Wed-Fri (three nights) the following week (seven days off in between).

Hours: 8pm-6am (Exceptions: Fri-10pm-8am and Sat- 8pm-8am)

Status: Permanent

Location: city of London

This role sits within a multicultural global FX market and technical support team who are responsible for resolving incoming and outgoing FX market, transactional, functional and technical customer enquiries.

KEY ACCOUNTABILITIES:

  • Timely turnaround of reported issues and successful management of customer satisfaction
  • Meet vendor and customer service level agreements
  • Troubleshoot a

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