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Customer Operations Executive

Graduate at City Pantry

Customer Operations Executive

Graduate at City Pantry

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconPart-time employment
  • Application deadline iconPosted on 14 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

At City Pantry, we cultivate the culture that every CEO dreams about, through food. Food is universal. Everybody eats, teams need nourishing, and all the benefits of other perks come with it. As well as a few more, like deeper focus, healthier teams, and recruitment savings. Even a substantial ROI. After three years, over 500 of London's best teams – including Google, Facebook, Spotify and Buzzfeed – have joined us in eating together to work better. Our team eats together at least three times a week, and as you'd expect, making company culture our business means ours is always on our mind. We create environments that make people want to come to work, and our own office is no exception.

What will you be doing?

In this role you will be the backbone of City Pantry ensuring that our operation runs seamlessly and that our customers have the best experience possible. You will be responsible for day to day tracking of deliveries, ensuring they arrive at the right place and right time. This role will be working with the most fast paced area in the business and as such you’ll be expected to think fast and react accordingly to deliver a world class service to our drivers & customers.

You must be available to work at least 2 shifts per week, with at least 1 shift to take place on a weekday. Shifts run from between 6:30am and 3:30pm and between 11:30 and 9:30pm on the weekdays (shifts are 9-10 hours long).

Shift lengths on the weekends depend on the volume of orders but are typically between 2-4 hours long.

Responsibilities

  • Be the first point of contact for our customers providing general support and building engaging relationships with each and every customer call or interaction
  • Taking ownership of the day’s deliveries, managing our drivers on a daily basis to help to solve any live order issues
  • Regularly saving the day by juggling 101 tasks and creating wow for every customer
  • Collect customer and driver feedback, collect data and report any issues to inform future business processes

REQUIREMENTS

  • Proactive problem solver
  • Excellent communicator
  • Able to think on your feet & to make decisions
  • An obsession with detail; you won't rest until everything is in order
  • High energy & enthusiasm
  • Be able to work at least 2 shifts a week, one of which to be on a weekday. Actual number of shifts can be discussed.
  • Customer service experience or experience in a customer facing role is a plus

BENEFITS

  • Food from some of London’s best and tastiest restaurants
  • Super cool office in London Bridge/Bermondsey
  • Be part of something big. We’re here to change things.

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Job location

38 Turner St, Whitechapel, London E1 2AS, UK