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Graduate Helpdesk Analyst - Kingston-Upon-Thames - £25,000

Graduate at Ashdown Group

Graduate Helpdesk Analyst - Kingston-Upon-Thames - £25,000

Graduate at Ashdown Group

  • LocationKingston upon Thames, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconApply by 08 Jan, 2019
  • Application deadline iconPosted on 09 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 25,000.0 per year
Graduate Helpdesk Analyst - Kingston-Upon-Thames. A multi-national technology firm is looking to add a personable and astute Helpdesk Analyst to their IT team, helping to call log and troubleshoot software/hardware issues on a range of bespoke products.
Working within the IT Helpdesk, you will act as the first point of contact for external customers looking to log hardware and software issues on a range of bespoke products manufactured and designed by this growing technology business. Some of your typical duties will include:
*Logging and taking ownership of all inbound cases and escalating to the relevant hardware and software support teams
*Resolving technical issues over the phone wherever possible
*Logging of all incoming calls and emails, utilising the internal CRM where necessary
*Following up with customers, providing feedback and seeing problems through to resolution
*Escalating service issues to the Service Delivery Manager
*Consistently ensuring a first class service is provided to all clients
In order to be suitable for this role, it is ESSENTIAL that you have excellent communication skills both written and verbally. Additionally, it is expected that you will have an IT related degree and whilst not essential, ideally you have gained some commercial exposure via an internship or placement.
This is a fantastic opportunity to join a fast growing technology business that take pride in what they do, and work in a very niche and interesting market place. To be considered for this role, please send an up-to-date copy of your CV, quoting reference ASH17120SK10
The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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