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Part Time Customer Care Advisor

Scheme at Brakes Group

Part Time Customer Care Advisor

Scheme at Brakes Group

  • LocationAshford, UK
  • Position levelScheme
  • Job period iconFull-time employment
  • Application deadline iconPosted on 07 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 8,830.0 per year

Customer Care Advisor – Ashford Call Centre – Focus House

You will be contracted for 20 hours, spread across 5 days a week which will include some weekend work on a rotation basis. The current shift pattern is Monday – Friday, 12pm –4pm, and a minimum of 1 Sunday in 4 (when working a day on the weekend, you will get a day off in the week) some flexibility is required as shifts may be changed with reasonable notice

Benefits include: £8,830, bonus opportunity, discounted products and services, brilliant reward and recognition scheme, excellent career development and much more!

From nachos in Newark to a hotpot in a hospital, from canapés in Coventry to whole lobster at a Michelin starred restaurant, we deliver over 1.5 million items to our customers each and every day. Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes UK. We’re growing and we’re always on the lookout for people who share our big appetite for success.

As a Brakes Customer Care Advisor - non voice, you’ll be responsible for providing excellent customer service to existing customers, in a variety of forms - including Email Inbox responses, Spreadsheet input, Follow up calls to customers, post responses, and much more in accordance with the business development plan. You’ll assist in the achievement of the department’s targets and objectives, ensuring profitable sales growth is met / exceeded. You will also be responsible for responding to customer complaints/enquiries in accordance with established procedures and quality standards

You must have strong experience in the following:

*Attention to detail

*Updating spreadsheets and knowledge of using them

*High standard of written and verbal communication skills

You'll be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!


You’ll be a natural people person and problem solver with a real drive to deliver results. You will also enjoy working within a team and ensuring that you hit targets and achieve results in a true ‘One Brakes’ way. Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external. And of course, you’ll be proud to live and breathe our values:

  • Caring passionately for our customers
  • Doing the right thing
  • Working together as one team
  • Being the best we can be


Here at Brakes UK, we have a simple mission – to help businesses who serve food to thrive. And as we have been serving chefs across the food industry for nearly 60 years, with a business built on quality, reliability, innovation and trust, it’s no surprise that we know what we’re doing.

And with a culture where everyone works together as one team to be the best we can be, with a real focus on our brilliant people, there is no doubt that we have the right ingredients to make your career a successful one. If you’re looking for development we can help you achieve your aspirations. We have clear career paths and learning programmes which will support you at every step of the way – We also have a whole range of Apprenticeships and a Graduate Programme so there really is something for you at every level of your career whether you are just starting out or are a seasoned professional. And being part of Sysco – the Global leader in selling, marketing and distributing food products; the opportunities really are endless.

If this isn’t enough, we offer a whole realm of fantastic benefits and incentives including

  • Discounts on products and services
  • Clear career pathways and development
  • Excellent rewards and recognition schemes
  • Pension plan
  • Additional holiday purchase


Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check

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Job location

Enterprise House, Nicholas Rd, Ashford, UK