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Customer Services Specialist Apprentice

Apprenticeship at WhiteHat

Customer Services Specialist Apprentice

Apprenticeship at WhiteHat

  • LocationLondon, UK
  • Position levelApprenticeship
  • Job period iconFull-time employment
  • Application deadline iconApply by 10 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 18,000.0 per year

We are looking for three energetic and driven with the flexibility to connect with a wide range of people and adapt effectively in the fast-paced environment at Zopa and their award-winning customer service team.

As part of your apprenticeship with WhiteHat, you will be working full time in an exciting workplace. Here’s a bit about the company offering this vacancy.
About Zopa
At Zopa, they directly match people looking for a loan with people looking to invest.

Located near: London Bridge station.

About the Zopa team: Their excellent customer service and the great rates we offer have won us loads of awards. MoneySuperMarket named us their Best Personal Loans Provider for 2016 and e were voted Most Trusted Loan Provider for the 7th consecutive year by consumers in the Moneywise Customer Service Awards, as well as Most Trusted P2P Platform.

Your duties:

  1. Answer inbound calls customer.
  2. Respond to a target of 20 emails.
  3. Resolve any queries and update systems and accounts accordingly.
  4. Actioning customer requests - settlement figures, change of name, change of address, change Direct Debit (DD) details, change DD date.
  5. Talk existing and potential customers through the new loan application and/or new investment journey.
  6. Administration duties such a

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