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Trainee IT Support Analyst / Trainee IT Helpdesk

Graduate at Bluetownonline Ltd

Trainee IT Support Analyst / Trainee IT Helpdesk

Graduate at Bluetownonline Ltd

  • LocationNorthwich, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 18,000.0 per year

The Company provides software to organisations and agencies that deliver services to children and young people in the UK. With a professional yet friendly ‘hands on’ approach to customer service, they ensure their customers continue to offer the best possible services they can. 

An opportunity has arisen for a Trainee IT Support Analyst to join their Support Department. 

The Role: 

This is an entry-level role in which you will benefit from training and development opportunities, including fantastic scope to progress into an IT specialist role. 

As a Trainee IT Support Analyst, you will be responsible for assisting in the provision of a support service to the company’s customers throughout England and Wales. 

You will be required to maintain good working relationships with customers and provide a helpful and professional service, whilst using the company’s internal quality procedures to accurately record all calls received. 

Key Responsibilities: 

* Providing a telephone helpline service to customers for software and general IT issues 

* Recording customer support calls via email, telephone and the online support system 

* Processing custome

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