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Customer Success Intern - Adventure Travel

Internship at Instant Impact

Customer Success Intern - Adventure Travel

Internship at Instant Impact

  • LocationLondon, UK
  • Position levelInternship
  • Job period icon
  • Application deadline iconPosted on 14 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive
The Company:

Our Client is a leading London based travel tech business. They match their customers with the best adventure sports guides and instructors. They do all the searching for you, making it easy for their customers to find their perfect instructor, they do all the work, using their hand-picked network of the most experienced, highest-ratees professionals in the industry – just let them know.

Their talent pool includes schools, companies, agencies or independent instructors, who meet their exacting standards and demonstrate a genuine passion for teaching or guiding their sports. They’re constantly discovering, recommended professionals in all sorts of locations too! This goes for private, one-to-one sessions, to confidence-boosting tuition, group lessons and tackling new challenges.

The Role:

The business is looking for an enthusiastic and motivated intern to support the team in the transition from an agency model to a fully digital service. The successful candidate will get the opportunity to work with and learn from the founder of the business as well as a number of senior members of the business.

Your involvement will be in three key areas, Customer Service & Sales, Supplier Liaison and supporting and rolling out new features of the website through being involved in the design, briefing, testing, rolling out and user adoption process.

Responsibilities:

  • Being the first point of call for queries from customers and clients
  • Responsible for answering incoming calls and emails
  • Working with the product team to help streamline process where necessary
  • Support the marketing team
  • Support the content or website team – based on interest and experiences

Requirements:

  • A passion for adventure sports
  • A degree (minimum grade 2:1)
  • A passion for digital / technology business
  • Experience in customer service / sales
  • Strong verbal communication skills
  • Strong written communication skills
  • A season or two under your belt

Training & Development:
You’ll have the opportunity to work directly with the founder and CEO as well as senior members of the team. You’ll need to be a self-starter and learn quickly but if you can prove this, they’ll train you to be the best you can be.

Duration: Internship(6 months

Location: Chancery Lane/London

Salary: Competitive

Start Date: ASAP

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