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Technology Tutor

Scheme at Thomas Pocklington Trust

Technology Tutor

Scheme at Thomas Pocklington Trust

  • LocationLondon, UK
  • Position levelScheme
  • Job period icon
  • Application deadline iconPosted on 30 Oct, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 19,394.0 per year
Job Description

Role: Technology Tutor (Part-Time) – London Vision (LV) within the Southwest London Vision division (SWELVis)

Responsible to: Balham Resource Centre Manager

Responsible for: No formal line reports

Salary: £19,394 pro rata

Location: Balham Resource Centre (BRC)

Job type: Part-time (three days per week, standard office hours (21.6)

Main Purpose: To provide technology support to visually impaired people helping to promote access to more services and a wider range of information. Main duties will include:

· Providing visually impaired people with support with assistive technology, computer and smartphones

· Working to ensure our volunteers are appropriately trained to provide support alongside this new staff provision

· Providing advice about other technology support providers that are available.

· Ad-hoc office support including answering phones and greeting visitors whilst office is low staffed.

Key Tasks:

1. Provide first line and ongoing support via telephone, email and face-to-face to visually impaired service users in their home, at the Balham centre and in other appropriate venues in the region.

2. Demonstrate a variety of technology solutions.

3. Help to set up assistive technology equipment, both hardware and software.

4. Provide service users with one-to-one familiarization with assistive software and hardware.

5. Work towards providing service users with assistive technology group training sessions where appropriate in the latter half of this contract.

6. Liaise with other partners and organisations to hold themed technology advice sessions if this need arises.

7. Liaise with neighbouring sight loss charities to learn about their technology support and implement any appropriate aspects at BRC.

8. Maintain networks with other relevant bodies in the sight loss sector to ensure that service users receive the best tech solutions possible.

9. Raise awareness among volunteers so that they can modernize and enhance their support to service users at BRC in the long-term.

10. Maintain a list of other technology support providers and supply such information to service users as and when required.

11. Produce project progress reports as and when required by the Centre manager, project funder and Pocklington’s evaluation team.

12. Maintain close working links with the Pocklington technology team so that BRC provision adheres to standards across the whole partnership.

13. Investigate the borough’s educational establishments, if they provide any technology solutions to vision impaired people, to ensure our beneficiaries get the best possible solutions.

14. Work to ensure compliance with GDPR regulations

15. Publicise this project widely in an effective and accessible fashion.

16. Work with the Centre Manager to present monitoring and evaluation data to meet the requirements of the main funder.

17. Promote project successes via internal Pocklington communications network and be prepared to share best practice within the partnership.

18. Assist the Centre Manager in making the case for the continuation of this project as this initial year reaches its conclusion.

Special Requirements

The post will involve lone working and some working out of normal office hours.

A willingness to work in an environment with Guide Dogs is essential.

The post will require an enhanced disclosure check from the Disclosure and Barring Service.


It is a requirement of all staff that they:

§ Work to support the values of Thomas Pocklington Trust. These promote respect of service users, recognising their skills and entitlement to choice, dignity and independence.

§ Work positively in support of the principles outlined in the Thomas Pocklington Trust Equal Opportunities Policy.

§ Assist in maintaining a safe working environment by attending training in basic and specialist health and safety as necessary, both on appointment and as changes in duties and the law require and to follow the requirements of Thomas Pocklington Trust Health and Safety at Work policy and any local codes of safe working practices.

§ Carry out any other related tasks appropriate to the level of responsibility as requested by the London Vision CEO.

Person Specification:


· A good standard of general education (minimum A levels or equivalent)

· Awareness of the generic barriers that prevent vision impaired people from accessing technology

· Knowledge of a range of speech and magnification IT assistive technology software

· An ability to understand the basic capabilities of computer hardware and software products

· Knowledge of a range of products such as, but not limited to: smartphones and mobile tablets (on Android, Windows and IOS platforms) and computers (using Windows and OS X operating systems)

· Knowledge of Microsoft products such as Word, Excel and Outlook, the Internet and social media.


· Awareness of other technology support providers for Vision Impaired people

· Knowledge of new GDPR data protection regulations introduced in 2018



· Providing assistive technology training, in a paid or voluntary capacity, to Vision Impaired people

· Using speech and magnification software

· Installing/configuring access technology and mainstream software

· Setting up computers and other hardware so that they are usable by Vision Impaired people

· Effectively explaining how to use a wide range of hardware and software to a Vision Impaired person, ranging from computers with Microsoft products to the latest accessible phones and social media

· Working in partnership with other agencies

· Working, in a professional or voluntary capacity, with people from a diverse range of backgrounds and cultures


· Maintaining personal and organisational records

· Developing basic IT courses.

Skills and attributes


· Ability to deliver excellent customer service

· Possess excellent all-round communication skills relevant to working with vision impaired people

· Ability to understand the needs of an individual and meet these in a practical and thorough way

· Possess excellent general written and communication skills

· Ability to encourage and motivate people who are low on confidence or anxious about participating in group activities

· Be an approachable person who service users and partners are comfortable working with

· Ability to upskill on new or less popular assistive software.

· Ability to motivate and enthuse volunteers

· Able to self-start and demonstrate initiative

· Proven organisational skills, including working on multiple projects

· Possess a high standard of integrity and able to handle confidential and personal information

· Ability to work under minimal supervision

· Be able to travel independently

· Willingness to work occasional evening hours


· Ability to collate relevant data and a grasp of what is required for project evaluation and monitoring

· Ability to network effectively with a range of partners

  • Ability to monitor the effectiveness of external technological service providers to which we might make referrals

Thomas Pocklington Trust (TPT) is a charity established to provide services for visually impaired people: our mission is to improve the lives of people living with sight loss.

TPT is registered with the Disability Confident Scheme as a Disability Confident Committed employer. Therefore, we believe in treating all employees fairly and we are committed to recruiting equally. TPT’s charitable objective and aim is to support visually impaired individuals back into work. For this reason, we are actively seeking applications from all backgrounds including disabled/visually impaired individuals and people who have lived experience of sight loss. We also guarantee all disabled applicants that reach the minimum appointment criteria an interview. We are happy to accept applications from all suitably qualified persons who have the appropriate skills and talent regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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Job location

Entrance D Tavistock House South, Tavistock Square, Kings Cross, London, UK

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