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Omnichannel Customer Service and Operations Intern

Internship at Jimmy Choo

Omnichannel Customer Service and Operations Intern

Internship at Jimmy Choo

  • LocationLondon, UK
  • Position levelInternship
  • Job period iconFull-time employment
  • Application deadline iconApply by 15 Apr, 2019
  • Application deadline iconPosted on 14 Feb, 2019
  • Start date iconStart date: 15 Apr, 2019
  • CompetitiveCompetitive

Jimmy Choo is looking for a paid Intern to provide Customer Services and Operations support within the Omnichannel team. The successful candidate will need to be able to commit to working full-time Monday-Friday for an initial six month contract.

The role is perfect for someone who is eager to gain an in-depth understanding of Customer Services and Operations and how a luxury brand operates online, gaining hands-on experience in all aspects of fulfillment and the customer journey.

Nature and Scope of Position:

  • Working alongside Omnichannel Customer Service, Aftersales and Operations teams to assist in developing an excellent standard of client experience and aftersales care
  • Support the Omnichannel Client Experience Coordinator with product training communication materials and administration, to contribute to the E-Commerce sales target
  • Work with the Aftersales team for the aftercare/repair service for online customers, including shipment and administrative support
  • Assist with customer retention projects and build a rapport with existing customers
  • Assisting with testing of the website and all customer services content
  • Assist with sending out brochures and gifts to customers
  • Adopt a thorough understanding of Omnichannel systems and processes for using Jimmy Choo Aftersales portal, SAP, Back Office and CRM tool in order to promote best practice
  • Comfortable with travelling to Gatwick where our Warehouse is located, on an ad-hoc basis
  • Compile regular competitor audits and share with the Omnichannel team
  • Ad hoc Omnichannel team administrative support

Skills, Experience and Qualifications

  • A keen interest in Omnichannel/E-Commerce and luxury fashion
  • A ‘people person’ with a passion for customer services and wanting to assist all types of customers with their inquiries
  • Proficient in Microsoft Office applications including Word, Excel and Powerpoint
  • Great administration skills, including putting together presentations
  • Attention to detail
  • An interest and focus on delivering exceptional customer service
  • Excellent written and English spoken communication skills
  • Comfortable in liaising with customers by both email and phone
  • Alternative European language advantageous
  • Flexible, positive attitude and able to take initiative
  • Ability to work to tight timelines
  • Multi-tasking

We are an Equal Opportunity Employer M/D/F/V

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