- London, UK
- Full-time employment
- Apply by 09 Nov, 2018
- Start date:
- Visa Sponsor
- £ 28,000.0 per year
Work at the cutting edge of data-driven analytics, developing software improving the working lives of hundreds of thousands of people.
Technical Support AnalystOld Street, London
- £26,000 - £28,000
What youwill be doing
We are looking to expand our Operations team in London with a tech support analyst who is interested in our client on-boarding and customer success management processes to deliver state-of-the-art tools and services for data transformation and machine-learning powered analytics.
Liaising with all nearly all areas of the business including Marketing, Sales, Consulting, R&D, Engineering, and QA.
- Your primary responsibilitywill be supporting internal and external clients usage of the “data-wrangler”, our centralised data repository and transformation engine, which acts as the data interface between all our machine-learning and analytics tools.
- Your secondary responsibilitywill be to act as front line support for both internal and external clients.
- This includes analysing and resolving issues related to our predictive analytics tools, and Natural Language Processing toolkit, which we use to analyse themes and sentiment within free-text employee survey responses. These tools are currently written in Python but may be rewritt