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- London, UK
- Full-time employment
- Posted on 10 Sep, 2018
- Start date:
- Visa Sponsor
Company Overview:Based in the heart of the City of London, TigerWit Limited is the FCA regulated UK broking arm of a global fintech company that combines cutting edge technology with trading platforms to provide investors with a best of breed service. We give our clients access to global interbank liquidity allowing them to trade Forex, Commodity, Precious Metals, and Stock Index markets. A pioneer of innovative trading technology, TigerWit has developed its own proprietary mobile trading app and copy trading platform, and is using blockchain technology to further re-imagine and provide innovation to the Retail trading space.
Graduate Customer Support role:
·To liaise with customers and prospective customers
·To provide information and guidance on TigerWit’s products and services
·To resolve emerging problems with accuracy and efficiency
·To mentor our customers and ensure they enjoy the best experience using our trading app
Job brief:The best Customer Support employee is genuinely interested in helping customers achieve the best outcome. You are patient, empathetic, and communicative. You love to talk and are a good listener. A good Customer Support team can put itself into the customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and you will be tasked with delivering relevant input to the company. Problem-solving also comes naturally to customer care specialists. You should be confident at troubleshooting and keen to investigate if you don’t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
·Manage high volumes of incoming calls
·Contact sales leads
·Identify and assess customers’ needs to achieve satisfaction
·Build sustainable relationships and trust with customer accounts through open and interactive communication
·Provide accurate, valid and complete information by using the right methods and tools
·Meet personal and customer service team sales targets and call handling quotas
·Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
·Keep records of customer interactions, process customer accounts and file documents
·Follow communication procedures, guidelines and policies
·Go above and beyond for our customers and be their trusted advisor
·Ability to multi-task, prioritize, and manage time effectively
·Degree level education and additional languages, particularly Mandarin, will be a marked advantage
·A passionate interest in financial markets and technology
·Private medical and life insurance (after probation)
·FCA Controlled Function registration
·Sponsorship for CISI membership
If you are looking to start your career in financial markets with an innovative fintech company we’d love to hear from you. Please send us your CV with a cover letter telling us why you are ideally suited to this position.
Successful candidates will be contacted and invited to interview at our office in the City of London.
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