- London, UK
- Full-time employment
- Posted on 03 Aug, 2018
- Start date:
- Visa Sponsor
Do you have B2B customer service experience and want to work for a luxury design company in London?
As a Customer Care Specialist for a leading designer and manufacturer of luxury furnishings and products for premium hotels and restaurants, you will take advantage of an internationally recognised brand. For over 20 years, they have cultivated long-standing relationships with big players in the global hospitality industry. Their exceptional service offers clients a collaborative experience to create unique This role offers plenty of scope for self-development and would suit an engaging, pro-active individual.
Answering all queries and logging all issues in a polite and timely manner, offering clear solutions to maximise customer satisfaction
Reviewing unpaid orders and following up with clients to encourage payment
Providing updates on orders and availability to customers, maximising sales and efficiency
Other administrative duties, such as packing and sending out samples, order entry, shipment solutions, and delivery requirements to make sure everything runs smoothly
Recognising important orders and flagging new business opportunities and openings to create growth and further success for the company
Presentable, polite and confident in communicating and conversing on a highly professional yet personable level to engage with customers through different forms of media, such as over the phone and face-to-face
With experience in a B2B customer care role for a product-based company, and proficiency in adapting to provide the best experience for customers and clients, you will be able to nurture relationships
As a highly-organised individual, you will be able to provide excellent service and maximise team efficiency with your pride and passion in ensuring the company offers the best quality care
If you can speak a second language, this will be beneficial for your application
If you feel that this opportunity would suit you, and that you'd relish a challenge within a supportive and engaging environment, hit Apply Now!
Connect with me on LinkedIn: https://www.linkedin.com/in/meganeira/
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- Recruitment & HR
- in London, UK
- 51-200 employees
- Founded in 1992