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- London, UK
- Full-time employment
- Posted on 14 Sep, 2018
- Start date:
- Visa Sponsor
- £ 23,419.0 per year
The Community Fundraising Officer is responsible for providing significant administrative support to the Fundraising department, with primary focus on Community Fundraising. The post holder’s fast and thorough support will enable the team to increase income through a variety of channels: community and participation events, one-off and regular donations, merchandise, gifts in wills and Gift Aid.
This role is an opportunity to gain a range of skills and experience as part of a creative Fundraising team in a vibrant and growing charity and will report to the Senior Community Fundraising Officer.
Key Responsibilities and Duties
- Checking the Community Inbox on a daily basis and responding promptly to community fundraising queries via email, phone and letter and dealing with issues raised.
- Creating SLAs or formalising agreements with fundraisers and third-party fundraisers.
- Acting as ongoing point of contact for self-initiated fundraisers and participation event fundraisers, unless otherwise agreed with the Senior Community Fundraising Officer.
- Stewarding participation event fundraisers from sign up until the event itself. This includes supporting the Senior Community Fundraising Officer with writing and updating content for template emails, making phone calls to fundraisers for fundraising and training updates, and ensuring that fundraisers receive materials and resources, and all essential information.
- Providing logistical support for participation events e.g booking post-race reception venues, making travel arrangements and recruiting volunteers for cheer points.
- Sending communications including welcome letters, thank you letters and fundraising packs to fundraisers, and any other resources required to fundraisers
- Processing and logging personal and financial data for community, challenge and participation event fundraisers weekly.
- Maintaining stock count of community fundraising materials – flags, ties, buckets, collection tins etc.
- Supporting the Senior Community Fundraising Officer by taking the lead on agreed-upon project(s), providing the opportunity for personal development.
- Liaising with the communications team where necessary to support on marketing for participation, challenge and community events.
- Supporting on copy creation for Community Fundraising marketing including proof-reading.
- Support and manage the bookings for volunteer recruitment of bucket collections.
Supporters/Individual Giving (Community Officer to work 1 day with Individual Giving Team per week)
- Processing and acknowledgement of online and offline supporter donations where necessary. This includes regular donations (Direct Debits, standing orders and payroll giving), one-off donations (including appeal income) and other channels.
- Sending communications including welcome packs, thank you letters and emails to donors promptly.
- Working closely with the Finance team to ensure that all donations and trading income is accurately logged on the Stonewall database (ThankQ)
- Providing support as required to monitor supporter care and t-shirt inbox.
- Provide admin support where necessary during busy times during the year. E.g Appeals.
- Maintaining accurate and up to date supporter records and financial data on ThankQ.
- Creating ThankQ records and profiles for all community fundraisers and regularly checking dashboard for upcoming events and challenges.
- Supporting the Fundraising team on their use of ThankQ to maintain data quality, log donations, raise invoices etc.
- Regularly importing order data from our online shop platform (Shopify) to our database.
- Using the database to provide regular reporting on Community Fundraising, Participation Fundraising, merchandise sales, donor motivations and other activity to the Supporter Fundraising team.
- Processing merchandise orders if required.
- Organising merchandise for Stonewall events as required.
- Keeping Gift Aid records up to date and supporting the Finance Officer in administering Gift Aid claims.
- Ensuring that communications and donation forms from supporters are filed in the correct way.
- Taking care to treat all supporter and financial data confidentially
General Responsibilities and Duties
- Working closely with all Stonewall administrators to ensure standardisation of processes and cross-departmental coordination.
- Supporting and supervising volunteers as required, and taking on management of a dedicated volunteer as required.
- Providing support for Stonewall’s Information Service if required.
- Attending Stonewall events (sometimes outside of work hours) and supporting the team with all tasks required.
- Representing Supporter Fundraising in working groups on cross-organisational projects as required.
- Contributing copywriting and other creative support to the development of fundraising materials and campaigns.
- Conduct the duties of the job description in accordance with the operational policies of Stonewall, including but not limited to the diversity policy, code of conduct, social media policy, data protection policies and other Stonewall policies.
- Maintain good working relations with all stakeholders, including staff, volunteers, Trustees, partner organisations and others.
- Contribute to the general administration and delivery of all Stonewall’s programmes, events and overall objectives.
- Undertake any other reasonable duties as may be required by the role.
This is an outline role description and may be subject to change in consultation with the post holder.
- Knowledge of community and challenge event fundraising principles.
- Excellent written and verbal communication skills, including copy-writing and public speaking.
- Experience of marketing, including through social media.
- Ability to network at all levels and accomplished in developing and maintaining supporter relationships.
- Excellent relationship management skills with both internal and external stakeholders.
- Ability to explain and convey the aims and objectives of Stonewall to supporters and prospective supporters.
- Good numeracy skills and ability to analyse and report on financial performance.
- Ability to work flexibly and under own initiative to manage varying competing priorities and to meet strict deadlines.
- Experience of managing information on databases (e.g.ThankQ).
- A commitment to the aims and values of Stonewall.
Community Fundraising Officer:
Key Terms and Conditions
Place of Work 188 – 192 St John Street, London EC1V 4JY.
Working Week This is a full-time permanent position, comprising a total working week of 35 hours. The demands of this post require a flexible approach to both timing and duration of the working day, however, you will be expected to work during Stonewall’s core office hours which are Monday to Friday from 10am to 4pm.
Salary Scale The salary will be £23,419 rising to £25,615 after a year and is paid retrospectively on the 24th day of each month. This is a Stonewall salary band 6 position. Annual Leave 25 days annual leave (rising by 1 additional day for each year of service completed by 1st October, up to a maximum of 30 days), up to 3 additional ‘Stonewall Days’ over Christmas, 1 day’s holiday to be taken on or around your birthday and the eight statutory holidays.
Pension Stonewall will contribute up to 9% of salary to the Stonewall pension scheme. Other Benefits After successful completion of the probationary period you will qualify for: free health insurance, death in service benefit of two times your salary, interest free loan on travelcard, tax-free cycle scheme, childcare vouchers, enhanced family policies and 24-hour employee support line.
Sick Pay Prior to completion of the probationary period, sick pay is at the Chief Executive’s discretion. Thereafter, an employee who is absent from work due to sickness will be paid up to four weeks at full pay and four weeks at half pay in any 12-month period. After two years continuous service, an employee absent from work due to sickness will be paid up to 12 weeks full pay and 12 weeks half pay in any 12-month period.
Probation & Notice The post is subject to a six month probationary period. During this period, you will be entitled to receive, and are required to give, at least two weeks’ notice of termination, which must be in writing. After successful completion of your probationary period you are entitled to receive, and are required to give, 1 months’ notice of termination, which must be in writing.
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Stonewall is Britain’s leading charity for lesbian, gay, bisexual and trans equality, working to create a world where every single person can be accepted without exception.
It was founded in 1989 by a small group of people who wanted to break down barriers to equality. Stonewall continues to campaign and lobby government to
- Charity & Non-profit
- London, UK
- 51-200 employees
- Founded in 1989