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Graduate Chatbot Conversation Writer

Entry-level at Tata Consultancy Services

Graduate Chatbot Conversation Writer

Entry-level at Tata Consultancy Services

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconApply by 07 Jan, 2019
  • Application deadline iconPosted on 08 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 27,000.0 per year

Tata Consultancy Services is an IT services, consulting and business solutions organisation that partners with many of the world’s largest businesses in their transformation journeys. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering.

This is delivered through its unique Location Independent Agile delivery model, recognised as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 394,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $ 19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

Key responsibilities and duties:

  • Conduct research or liaise with the UX researcher to create the user focused conversation.
  • Define the character and conversation tone of the character.
  • Conduct research on industry jargons and infuses the same in a conversation design.
  • Design a conversation dialogue flow.
  • Write clear, concise user-interface text for web and mobile (interaction flows, emails, notifications, navigation).
  • Analyses the conversation history and especially failed conversations to refine the conversation scripts
  • Tests the conversation flow using the bot
  • Have a continuous improvement process to ensure that current content across VA and FAQs is optimised and content which is no longer relevant is removed.
  • Act as a point of contact for all matters relating to self-service tools.
  • Create and manage all question and answers across both tools.
  • Monitor the relevant metrics to ensure the tools are delivering the expected results.
  • Ensure that any changed are fully documented and communicated clearly to the team.
  • Manage new content into the tools from any changed to process to new activities.

Any other desirable skills:

  • Should have ability to pay close attention to detail.
  • Should have good communication skills.
  • Should have excellent team-working skills.
  • Should have ability to prioritise tasks.

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