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Retention Executive

Entry-level at The Guardian

Retention Executive

Entry-level at The Guardian

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconApply by 03 Oct, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Department: Brand and Reader Revenues - Retention & Customer Experience

Reports to: Retention Manager

Normal location: Kings Place, Kings Cross

Terms and conditions: Business hours: 9.30 to 5.30, Mon-Fri, Permanent position


  • To assist Retention managers in the delivery of retention, customer loyalty and in-life strategy for all GNM recurring revenue products.
  • To work towards the achievement of retention, upselling and cross-selling targets, across platforms (print and digital), through exceptional, multi-channel campaigns, which harness all of our customer research and insight.

The products are: subscriptions - The Guardian & Observer paper and paper + digital (voucher and home delivery), Guardian Weekly and Digital Pack - Membership & Recurring Contributions and Soulmates


The retention team is responsible for meeting shared objectives and revenue targets for GNM content subscriptions. The role requires:

  • Working with colleagues to understand the main churn indicators in the customer journey and devise plans to minimise churn
  • Implement and deliver success

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