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Customer Service Specialist - Quotations

Entry-level at Thermo Fisher Scientific

Customer Service Specialist - Quotations

Entry-level at Thermo Fisher Scientific

  • LocationLoughborough, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconApply by 10 Jan, 2019
  • Application deadline iconPosted on 11 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive
Job ID :
Location :
United Kingdom - Loughborough
Job Description
Fisher Scientific is the UK's leading supplier of laboratory equipment, chemicals, and services used in scientific research, safety, healthcare, and education. Job Title: Customer Service Specialist - QuotationsFix Term Contract: till 1st Dec 2019

How you will make an impact:

As a Quotation Specialist, you will prepare competitive one off and annual quotes, using company standard discount terms as a minimum and discount guidelines provided, investigating price support and presenting a business case to our suppliers to maintain the highest possible margin. May also be involved in the support of RFQs and RFP preparation as and when required, specifically x-referencing and referencing activity Liaise with Field Sales where appropriate to understand customer requirements regarding pricing, turnaround times and the potential of the account.

Your role will be:

  • Always ensuring we are working to the customer’s expectations and deadlines if different from the departments
  • Ensure all quotes are accurate prior to sending to the customer or uploading on to electronic platforms.
  • Handles and responds to all types of customer service issues, orders and general enquiries through a variety of channels – including phone, e-mail, fax and web Identifies required products, including any additional items necessary for use, optional extras and service options.
  • Committed to developing a good high level of product knowledge.
  • Participate in the departmental training plan and commit to a focus on continuous personal improvement
  • Takes responsibility for customer follow-up and communication
  • Owns customer issues and works with a wide range of stakeholders to solve them
  • Providing a high and efficient level of customer service Strives to exceed set SLA’s and KPI’s
  • Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate and to make decisions on behalf of the customer
  • Works collaboratively with all internal stakeholders to deliver customer centric solutions Is a customer advocate, passionately supporting their needs and ensuring their views and concerns are captured, resolved and escalated
  • Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology
  • Effectively plans and prioritises workload on a daily basis to avoid backlogs, ensuring their Supervisor is made aware if any challenges arise
  • Willingness to be flexible with working hours to meet the business needs
  • Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays)d

Minimum/Expected Requirements/Qualifications:

  • Experience working in a multi-channel customer service environment (non-negotiable)
  • Track record of being able to multi-task and work in a flexible work environment
  • General business acumen
  • You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders (non-negotiable)
  • Experience in Microsoft office (non-negotiable)
  • Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
  • Demonstrate ability to effectively communicate, both orally and in writing, to customers (non-negotiable)
  • Possess excellent problem-solving skills (Non-negotiable)
  • Strong GSCE results including Maths and English, or equivalent
  • A-levels and or degree desirable.
  • Knowledge of process improvement methodology
United Kingdom - Loughborough

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