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Client Service Representative (Analyst)

Graduate at BNY Mellon

Client Service Representative (Analyst)

Graduate at BNY Mellon

  • LocationManchester, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 28 Oct, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Responsibilities:

Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.

  • Supports clients in addressing operatzional and technical questions or issues and ensuring requests are executed.
  • Applies problem-solving skills based on precedence and experience.
  • Uses communication skills to deliver high-quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverages a general understanding of broader BNY Mellon services and offerings.
  • Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
  • Tracks information related to general client issues and needs to support business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience.
  • No direct reports. Supports a selected number of client accounts of limited complexity.

Requirements:

  • Bachelors degree or the equivalent combination of education and experience is required.
  • Some amount of client services work experience preferred.
  • Experience in an operational area and/or client services preferred.

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