My jobs

You just missed it! This job already expired. Discover similar jobs with Advance…

Customer Services Assistant

Entry-level at Dods Group PLC

Customer Services Assistant

Entry-level at Dods Group PLC

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconPosted on 01 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 22,000.0 per year
Dods Group Plc is Europe's leading political information, public affairs & policy communication specialist. We run half-day and full-day events covering all areas of public policy, from education to health and criminal justice to diversity and inclusion. Our conferences are aimed at providing delegates with an understanding of the practical implications of legislative changes and policy interventions. We attract leading figures from the Government, the wider public sector and industry to speak at our events, which are attended by a mix of policy makers and practitioners.

Reporting into the Senior Events Manager, this role will have responsibility for all customer service functions relating to event attendees:

• Provide excellent service to existing and potential customers
• Efficiently administer attendee bookings and enquiries, and maintain up-to-date customer database details
• Liaise with the Production, marketing and & Events delivery teams to manage information to customers
• Provide general and ad-hoc support for event delivery
• Manage time & workload efficiently to ensure enquiries are dealt with effectively and in a timely manner
• Provide a reliable point of contact for our Accounts Department
• All other relevant tasks as agreed from time to time

About you General & Specialist Knowledge:
• Working knowledge of Eventsforce or other events management platforms • Strong IT skills (MS Office) Relevant Experience:
• Liaising with external and internal stakeholders
• Previous experience in a customer services role (desirable) Skills & Abilities:
• Friendly and positive attitude and the ability to deliver excellent customer service
• Excellent communication skills: spoken and written
• Experience in prioritizing tasks effectively whilst working on several projects simultaneously
• Strong attention to detail
• Team player attitude and willingness to support colleagues
• Resourcefulness and high motivation
• Ability to problem solve
• Ability to work both independently and as part of a team
• Professional demeanour

Discover thousands of graduate jobs on Advance.careers. We deliver you the entire UK job market.

Job location

32 London Bridge St, London, UK