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Customer Success Manager Internship

Internship at aiden.ai

Customer Success Manager Internship

Internship at aiden.ai

  • LocationLondon, UK
  • Position levelInternship
  • Job period iconFull-time employment
  • Application deadline iconPosted on 22 Dec, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive
Customer Success Manager Internship Location: London Application deadline: Send you CV & Cover Letter before 25/01/2019 Role Description:
  • Assist the Customer Success management team in delivering a flawless user experience.
  • Drive initiatives to collect clients' feedback and work closely with all departments within the company to ensure issues are raised and resolved quickly and effectively;
  • Develop customer relationships that promote retention and loyalty;
  • Conduct A/B testing experiments to convert raw data into actionable insights to improve the user experience;
  • Know Aiden's customers, their challenges and how they deal with those challenges today;
  • Create, optimise and report on marketing performance campaigns (Experience in Facebook Ads and AdWords mandatory);
Experience and Skills required for the role:
  • Knowledge of Facebook ads, AdWords manager and data analytics tools for digital marketers;
  • High attention to detail. Errors, typos, and inconsistencies make your skin crawl;
  • With a start-up mentality, you are self-motivated, a problem solver, ambitious, hardworking, team player, and want to have an impact on business performance;
  • Passion for a customer-first approach and a drive to intimately understand customer needs;
  • Well organised, structured approach to work and the ability to keep projects on track;
  • Can evaluate and prioritise tradeoffs.
About Aiden.ai:
At Aiden.ai, we're a team of 10 machine learning engineers and marketers building the future of marketing analytics. We enable consumer mobile apps who run large user acquisition campaigns, to run them efficiently. We do this by complementing their team with an AI powered marketing analyst called Aiden. Aiden plugs onto their ad data, constantly learns and proactively makes actionable recommendations that marketers then approve or reject, in an interface that uses natural language.
Aiden.ai s rapidly growing team is headquartered in London. The company has received $2.3 million in funding to date. Investors include Partech Partners, Kima Venture, and some of the world's AI and NLP experts, including Alexandre Lebrun founder of Wit.ai (acquired by Facebook), and leading marketers such as Sophia Bendz (ex head of Marketing at Spotify.) and Sekip Can Gokalp, former COO of Adcolony.
Aiden.ai was recently placed at the top of Forbes' 15 Machine Learning Companies To Watch In Europe.

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Job location

40 Islington High St, London, UK

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