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Ticketing and Membership Executive

Graduate at Surrey County Cricket Club

Ticketing and Membership Executive

Graduate at Surrey County Cricket Club

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 15 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Are you interested in a career in sport and the chance to work at the iconic Cricket Grounds, The Kia Oval?

If you are wanting to join a great team of people, be given the opportunity to develop in an exciting working environment then why not come and join our Ticketing & Membership team.

We have permanent, seasonal fixed term & matchday opportunities available.

With both the Ashes and Cricket Word Cup taking place in 2019 - it’s a great time to join.

The Position

Job Overview:

Provide an efficient, courteous and personable service to all our customers or visitors to the Club.Selling tickets, membership and retail products using both manual and computerised systems.Effectively dealing with all queries and enquiries raised in person or over the telephone and internet.

Main duties:

·provide all guests with a positive first impression of the Clubby offering superior, individualised service

·deal with all ticket and membership enquiries, both by telephone, in person and via email

·answer all calls for Ticketing, Membership and the switchboard, ensuring that daily messages and menu options are kept up to date

·accurately operate the Ticketmaster system to sell tickets/membership and other products; such as restaurant bookings

·deal with general email enquiries and forwarding them to the appropriate personnel

·assist in the management of day to day post and courier requirements

·take responsibility for any request passed to themby ensuring prompt posting for when required or the item is available for collection at the correct location

·print and process tickets as required by the Club

·process and compile all membership packs as required

·assist in selling tickets to the public on match days

·up sell other products and services

·provide accurate reports as required

·carrying out front desk responsibilities, such as maintaining plant displays, ordering taxis on request, greet visitors and ensuring the area is kept tidy.

·carry out other duties and responsibilities of a similar nature to those described above, which may be allocated from time to time.

The Person

The successful candidate will have the following experience / skills / qualities:

Essential:

·at least 1 year’s experience within a customer services environment

·excellent verbal and written communication skills

·computer literate and confident in MS Excel; Word and Outlook.

·great team player

·ability to work to strict pressured deadlines

·motivated by a passion for quality and great service delivery

·a “can-do” attitude

·to be an excellent ambassador for the Kia Oval.

Desirable:

·Venue knowledge

To Apply

Please forward your cv with a covering letter outlining why you are suitable for this post, whether you want to work on a permanent, fixed term, or match day basis, and your current salary

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