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Customer Product Team Support

Scheme at Brakes Group

Customer Product Team Support

Scheme at Brakes Group

  • LocationAshford, UK
  • Position levelScheme
  • Job period iconFull-time employment
  • Application deadline iconPosted on 07 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Customer Product Team Support

The customer product team work with all of the account mangers within Corporate, National & Consortia to support them by showcasing our outstanding range of products and grow our sales, gain new customers and retain our existing customers.

The team consists of our development chefs, product sales advisors and customer marketeers.

This role is to support that team to ensure we can work effectively and efficiently to deliver excellent customer presentations.


Whilst face to face customer experience is not essential, it certainly helps.

Working effectively with cross functional colleagues is essential and a good understanding of how Brakes works is invaluable.

Ideally 2 years with Brakes (minimum of 1 year) would help in this role.


The role requires a good knowledge of how our operational network works to understand the art of the possible.

Working closely with the merchandising teams and awareness the process of bringing products to list is beneficial as we are often working with customers to gain input, feedback and early adoption of new lines.

A good understanding of our reporting systems and Excel to help provide information for colleagues and customers.

A really good understanding of food and how our customers use it to thrive


Excellent communication skills both verbally or via email to ensure clarity of and consistency our customer and team's needs and any challenges there may be to achieve those.

Planning and coordination of projects where multiple chefs are working with varied customers in many locations and can all be supported


Reporting to Paul Hulyer but supporting Cathy Amos across both of our customer facing teams.

Manage and Coordinate kitchen bookings to ensure efficient and effective use of our resources.

Provide monthly customer engagement reports by sector/division

Support the samples process:

directly with non-depot launched NPD lines

indirectly with orders for foodshows where combined orders and recoveries are required

track and report on samples delivery DSL and costings

Where required collate product information, presentations (pre and post session) and recipe specs to assist the team

Collate all foodshow feedback to enable consolidated reporting via finance team and review by customer marketing and merchandising

Liaise with merchandising and cascade important product information to the customer facing team

Support the Gate 1/ NPD process and meetings

Ad hoc requests to facilitate better customer engagement sessions


Here at Brakes Group, we have a simple mission – to help businesses who serve food to thrive. And as we have been serving chefs across the food industry for nearly 60 years, with a business built on quality, reliability, innovation and trust, it’s no surprise that we know what we’re doing.

And with a culture where everyone works together as one team to be the best we can be, with a real focus on our brilliant people, there is no doubt that we have the right ingredients to make your career a successful one. If you’re looking for development we can help you achieve your aspirations. We have clear career paths and learning programmes which will support you at every step of the way. We also have a whole range of Apprenticeships and a Graduate Programme so there really is something for you at every level of your career whether you are just starting out or are a seasoned professional. And being part of Sysco – the Global leader in selling, marketing and distributing food products; the opportunities really are endless.

If this isn’t enough, we offer a whole realm of fantastic benefits and incentives including

Discounts on products and services

• Clear career pathways and development

• Excellent rewards and recognition schemes

• Pension plan

• Additional holiday purchase

Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.


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Job location

Enterprise House, Nicholas Rd, Ashford, UK