- London, UK
- Apply by 31 Oct, 2018
- Start date:
- Visa Sponsor
To provide an exceptional level of customer service for accounts customers. This role provides first line support to customers for account queries, issues and will need to liaise closely with sales managers and other internal groups to ensure the service the customer receives is outstanding.
- Work closely and actively with Sales Managers to achieve results, taking joint responsibility for the success of the customer relationship. Managing the day to day operation of accounts. Provide cover for the Sales Managers when required and deal promptly with customer queries.
- Take ownership for customer system set up, updates, renewals and account closures. This mainly relates to SAP, but should also encompass all other customer related systems, e.g. My Phillips 66, SalesForce, DTN Tabs as well as reference to any contractual arrangements in place for individual customers.
- Prepare ad hoc reports and data in support of the ongoing customer relationship, actively looking for opportunities to improve on efficiency and results. With a particular emphasis on accurate forecasts for customer volume vs actuals and contractual obligations.
- Ensure the billing process is completed in a timely manner and the raising of correction credi