- London, UK
- Full-time employment
- Apply by 11 Nov, 2018
- Start date:
- Visa Sponsor
- £ 24,000.0 per year
NGN Communications are a small but fast-growing provider of fully managed Voice and Data solutions tailored to the SME and Enterprise arena. We are looking for a dynamic, customer-focused individual with a back-ground and interest in the Telecommunications industry and who can hit the ground running.
The primary aim of this role is to undertake the Moves, Adds and Changes (MAC) raised by our customers. You will progress these requests through the full business cycle to ensure accurate and timely delivery of both service and billing. The Order Placement Coordinator will plan and manage their own workload by reviewing and prioritising tasks to maintain business efficiency and high levels of customer satisfaction.
Details of all MACs raised are recorded onto the appropriate systems to ensure the necessary arrangements are triggered to facilitate the onward progress of these requests. It is imperative that the details captured are accurate and remain updated throughout to allow for management information and reporting.
The key services in scope include: WLR3 products, SIP, Mobile, Broadband & Hosted Cloud Telephony. A good understanding and explanation of some of these services is desired from the chosen candidate.
As a small business your role and involvement will also span into supporting our exi