Junior it Support Analyst - Central London - £25,000

Associate at Ashdown Group

Junior it Support Analyst - Central London - £25,000

Associate at Ashdown Group

  • LocationLondon, UK
  • Position levelAssociate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 12 Aug, 2019
  • Competitive£ 25,000 per year

Junior IT Support Analyst (1st Line Support, 2nd Line Support) - Central London - up to £25,000

A leading media company with a growing global presence are currently seeking an articulate and professional Junior IT Support Analyst to join their existing team, based in Central London.

To be suitable for this position it is essential that you will have completed a relevant IT degree or completed IT apprenticeship and be able to adapt to a fast-paced environment where you will be liaising with multiple stakeholders via telephone, email and face to face.

You will provide 1st and 2nd line support for approximately 270 users, logging and processing IT issues and escalating any complex queries up the chain.

Your main responsibilities will include:

- Helping configure and roll out new or replacement hardware
- Setting up new starter network/email accounts
- Upgrading desktop software and applications where necessary
- Installing switches and servers
- Duties relating to the creation and maintenance of internal support documentation
- Assisting with local and global projects

Knowledge of the following technologies is required; Microsoft Windows 7/10, Microsoft Office 2010/2016, a basic understanding of networking concepts (such as TCP/IP, LAN, WAN, Firewalls) and exposure to Active Directory and Microsoft Exchange Administration.

Any knowledge of the following would be useful; Macs/IPads, Mobile Devices, Microsoft Office 365, Skype for Business, OneDrive, Cisco IP Phones and video conferencing.
The ideal candidate will be an extremely customer focused, conscientious individual who is eager to work in IT Support for a successful business that supports skills development and natural career progression.

This is an exciting permanent opportunity within a fast-moving industry. The role is offering up a salary of up to £25,000 depending on experience plus benefits including 23 days holiday, pension and interest free season ticket loan.

To apply please send a WORD version of your CV, including reference number: ASHZB0005Z01 in the subject line of your email.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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About Ashdown Group

The Ashdown Group specialise in contract and permanent IT, HR, Marketing and Accountancy recruitment – offering a 12.5% recruitment fee to companies right across the UK. Established in 1999, over 3000 different UK businesses have contacted us – we have placed thousands of people across a huge spectrum of disciplines. Our investment of over 1.

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  • Position industryRecruitment & HR
  • LocationKingston upon Thames, UK
  • Count of employess11-50 employees
  • FoundedFounded in 1999
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