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Graduate Energy Specialist in Customer Operations

Graduate at Instant Impact

Graduate Energy Specialist in Customer Operations

Graduate at Instant Impact

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 09 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 23,400.0 per year

About the company:

Our client is an electricity and gas supplier in Great Britain that has already made genuine waves in the industry since it’s entry to the market in 2016. With a large portfolio of renewable generation at their disposal, they are supplying homes & businesses across the country. As an agile and innovative start up, this compnay has launched bold new products, been to the fore of bringing fairness to the industry and have always been able to maintain an excellent standard of customer service.

Their success is centered around two main principles. Firstly, providing green energy to the mass market (the farms they have funded have generated 40% of all the UK’s large scale solar). Secondly, providing an efficient and personalised customer experience (say bye to long call waits and hello to a transparent and consultative customer experience).

Since operating, they have proven their success by winning the uSwitch supplier of the year award 2018 and gaining a 5-star rating on Trust Pilot. Their exceptional customer service has led to Ofgem asking them to take on the customers from two existing energy suppliers (Iresa and Gen4U). They have also recently partnered with M&S Energy, and are the chosen energy supplier of Arsenal Football Club!

Ultimately, a role with our cilent is a chance to join an exciting scale-up business within the energy supply sector, and one that is at the forefront of changing the landscape of the energy industry. They enjoy the best of both worlds: backing from a large, well-capitalised umbrella corporate, and a dynamic working environment and energetic team that characterises start-up ventures.

The Role:

They are looking for bubbly, talented, and personable people to join their Customer Operations team. You will be responsible for answering a range of different complex customer queries whilst consistently maintaining a friendly, positive, and innovative approach. A smile really can be heard over the phone!

·Delivery of a service that customers will love

·End to end customer operations including the efficient delivery of customer services, billing, metering and payments

·Helping to co-ordinate & manage 3rd party industry partners

·Contributing to the design, thinking and specification of in-house technology to systematize and automate processes

·Supporting the implementation of new projects and processes across the operations team

Working in this business means it’s impossible to sit in a corner alone – from day one you will be welcomed into a lively and energetic team.

Start Date: ASAP

Duration: Permanent

Location: Central London

Salary: £23,400

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Job location

London Bridge, 9 Holyrood St, London SE1 2EL, United Kingdom