Placement Officer

Placement at NHS Professionals

Placement Officer

Placement at NHS Professionals

  • LocationMilton Keynes, UK
  • Position levelPlacement
  • Job period iconFull-time employment
  • Application deadline iconPosted on 06 Jun, 2019
  • Competitive£ 20,200 per year
Job Title: Placement Officer

Location: Tingley

Salary Details: Band 3 £17,700 - £20,200 per annum

Vacancy ID: 118

About The Role

Placement Officer (Tingley)

£17,700 - £20,200 per annum + enhancement for evening and weekend hours

Please note that our Service Centre hours are 06:30 – 22:00, 7 days per week and you will work varying shifts between these hours on a rota basis.

NHS Professionals is owned by the Department of Health and is the leading provider of managed flexible workforce services to the NHS. Simply, we provide more than 100,000 healthcare professionals including; nurses, doctors, midwives, allied health professionals and administrative staff to work shifts via our bank at our NHS client Trusts across the UK.

An exciting new opportunity has arisen to work as part of NHS Professionals Limited within our Operations Team. The role will be based in Tingley. The NHS Professionals service centre team provides support to customers and temporary workers.

If you love working on the front line engaging with people, then we want to hear from you. We are looking for someone who is highly motivated and organised, has strong Customer Service experience and enjoys working in a fast-paced environment.

The purpose of the role is to work as part of a team in our service centre delivering a world class professional service to our internal and external customers. You will predominantly work on the telephone with some administration tasks, so an excellent telephone manner and customer service skills are essential.

Key Tasks:

* To assess and resolve all enquires and requests, primarily on the telephone but by all other electronic access channels, ensuring that customer enquiries are resolved at the first point of contact, unless specialist knowledge or further investigation is required.

* To be able manage and resolve differing tasks through multiple work streams

* To make judgement and take decisions within established processes and procedures when dealing with customer requests

* To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers

* Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers

About The Candidate

Previous experience of working in a call centre/customer service environment is essential as well as familiarity with Microsoft Office packages particularly Word and Excel and fast accurate data entry and typing skills.

If you are looking for a fresh challenge, enjoy engaging with people and have the personality, flexibility and skills required to help us deliver a high level of service to our client trusts, along with the ability to work in a performance driven team, then we want to hear from you.

About The Company

NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.

We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.

We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.

NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.

Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a ‘One NHSP’ team who feel knowledgeable, confident and empowered.

What perks are we offering in return?

* Competitive salary with the opportunity for progression for exceptional performers

* 27 days’ annual leave per year plus 8 public holidays

* Access to a stakeholder pension scheme

* Health and wellbeing support

* Access to a discount scheme and an employee recognition scheme.

* Agile working

* Ability to buy and sell annual leave

Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.

We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.

Discover thousands of entry to mid-level jobs on Advance.careers. All opportunities - one platform, curated for you by AI-powered career assistant.

About NHS Professionals

NHS Professionals is the leading provider of a flexible workforce to the NHS. Unlike privately owned staffing agencies, NHS Professionals is a managed service provider, wholly owned by the Secretary of State for Health, so all profits are reinvested in growth to save money for the NHS. 

NHS Professionals boasts the largest database

... Read more
  • Position industryHealth & Social Care
  • LocationHemel Hempstead, UK
  • Count of employess501-1,000 employees
  • FoundedFounded in 2004
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