- London, UK
- Full-time employment
- Apply by 14 Oct, 2018
- Start date:
- Visa Sponsor
Go the extra mile to delight our customers.
GoCardless is growing fast. We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK and beyond, and have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box. Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week.
We're looking for bright, empathic people to join our team and provide first-rate support and guidance to our UK and Spanish users.
We pride ourselves on listening to our users and doing everything we can to solve their problems, from sending an email to getting a new feature added to our product roadmap.
You’ll be handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible.
You’ll learn the complexities of our product and how to distill this into clear, useful answers. Over time, you will become an expert in the multiple ways in which our merchants use GoCardless, from the API to partner integrations, so that you can solve every problem that comes your way.
You'll listen to our users, help them