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Senior Customer Success Manager - Disruptive Saas Platform

Graduate at Wiser Graduates

Senior Customer Success Manager - Disruptive Saas Platform

Graduate at Wiser Graduates

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 30,000.0 per year

The Company:

We are a tech start-up offering a disruptive Saas platform into the e-commerce space. Working with some of the best know brands across fashion and retail, our client base has grown from 300 to 1500 in the past 12 months while our team has doubled in size to 20 over the past 6!

Our platform allows e-commerce stores to create their own online loyalty and engagement program. Traditional loyalty programs are boring and outdated. Our goal is to keep innovating and testing new concepts.

The key is to constantly surprise customers, and that's what we strive to do. Our completely customisable platform helps increase purchase frequency, improves customer retention and encourages referrals.

As a Senior Customer Success Manager, you'll provide strategic loyalty advice to our largest clients (don't worry, we'll train you). You'll advise them on their launch strategy and how to optimise their programs over time. You'll also work on renewals.

You'll be joining a team of three who are all passionate about customer success. We currently have exceptionally high customer retention because of the care and time we invest into our client relationships. We're never satisfied though and we want you to come with your own ideas on how to offer the best customer experience.

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