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Senior Customer Success Manager - Disruptive Saas Platform

Graduate at Wiser Graduates

Senior Customer Success Manager - Disruptive Saas Platform

Graduate at Wiser Graduates

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 15 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 30,000.0 per year

The Company:

We are a tech start-up offering a disruptive Saas platform into the e-commerce space. Working with some of the best know brands across fashion and retail, our client base has grown from 300 to 1500 in the past 12 months while our team has doubled in size to 20 over the past 6!

Our platform allows e-commerce stores to create their own online loyalty and engagement program. Traditional loyalty programs are boring and outdated. Our goal is to keep innovating and testing new concepts.

The key is to constantly surprise customers, and that's what we strive to do. Our completely customisable platform helps increase purchase frequency, improves customer retention and encourages referrals.

As a Senior Customer Success Manager, you'll provide strategic loyalty advice to our largest clients (don't worry, we'll train you). You'll advise them on their launch strategy and how to optimise their programs over time. You'll also work on renewals.

You'll be joining a team of three who are all passionate about customer success. We currently have exceptionally high customer retention because of the care and time we invest into our client relationships. We're never satisfied though and we want you to come with your own ideas on how to offer the best customer experience.

Some of the things you'll be doing:

Advising merchants on their loyalty launch strategy

Speaking with merchants on a quarterly basis to provide loyalty recommendations

Agreeing contract renewals

Answering adhoc questions

Coming up with innovative ways to delight clients

What we're looking for:

Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed. More about what we want:

Proven experience in account management - ideally in SaaS

Natural multi-tasker

Impeccable communication both written and verbal

Professionalism in all areas of work

Ability to build rapport, especially in difficult situations

Desire to make your mark in a fast growth startup

What we offer:

Opportunity to join a fast growth startup early and at an exciting time - we have doubled the company size in the past six months

Flexible working arrangements

Autonomy - we encourage this

Opportunity to make an impact - we're a team of 20 so your efforts will make a visible change

Solid existing team

Warehouse office in central London with some great usual startup perks: free lunch Mondays, Beer Fridays, table football and the not so usual - HTC Vive - the best virtual reality in the world and an office favourite :)

Salary: £30k - £40k

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Job location

10 Baker's Yard, London, UK