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- London, UK
- Full-time employment
- Posted on 15 Sep, 2018
- Start date:
- Visa Sponsor
- £ 30,000.0 per year
We are a tech start-up offering a disruptive Saas platform into the e-commerce space. Working with some of the best know brands across fashion and retail, our client base has grown from 300 to 1500 in the past 12 months while our team has doubled in size to 20 over the past 6!
Our platform allows e-commerce stores to create their own online loyalty and engagement program. Traditional loyalty programs are boring and outdated. Our goal is to keep innovating and testing new concepts.
The key is to constantly surprise customers, and that's what we strive to do. Our completely customisable platform helps increase purchase frequency, improves customer retention and encourages referrals.
As a Senior Customer Success Manager, you'll provide strategic loyalty advice to our largest clients (don't worry, we'll train you). You'll advise them on their launch strategy and how to optimise their programs over time. You'll also work on renewals.
You'll be joining a team of three who are all passionate about customer success. We currently have exceptionally high customer retention because of the care and time we invest into our client relationships. We're never satisfied though and we want you to come with your own ideas on how to offer the best customer experience.
Some of the things you'll be doing:
Advising merchants on their loyalty launch strategy
Speaking with merchants on a quarterly basis to provide loyalty recommendations
Agreeing contract renewals
Answering adhoc questions
Coming up with innovative ways to delight clients
What we're looking for:
Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed. More about what we want:
Proven experience in account management - ideally in SaaS
Impeccable communication both written and verbal
Professionalism in all areas of work
Ability to build rapport, especially in difficult situations
Desire to make your mark in a fast growth startup
What we offer:
Opportunity to join a fast growth startup early and at an exciting time - we have doubled the company size in the past six months
Flexible working arrangements
Autonomy - we encourage this
Opportunity to make an impact - we're a team of 20 so your efforts will make a visible change
Solid existing team
Warehouse office in central London with some great usual startup perks: free lunch Mondays, Beer Fridays, table football and the not so usual - HTC Vive - the best virtual reality in the world and an office favourite :)
Salary: £30k - £40k
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- in London, UK
- 11-50 employees
- Founded in 2013
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