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Client and Operations Manager

Graduate at Instant Impact

Client and Operations Manager

Graduate at Instant Impact

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconApply by 12 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 25,000.0 per year

Company:

Our client is an IB-focused educational company, providing tuition, revision courses, resources, and advice to IB students around the world since 2011. With branches in London, Geneva, and Singapore, and in the process of expanding into the Netherlands, this is an exciting time to join a company transitioning from start-up to leading authority on the IB, and to really put your stamp on a vital aspect of the business.

The role:

The Client & Operations Manager will be an integral part of the Client Management team, overseeing some of the most important processes in their interaction with students, families, and tutors, as well as their collaborations with other companies. Candidates should be adept at planning, resourcing, and managing any number of concurrent projects, with responsibility increasing rapidly as competency and knowledge of the services and systems develop.

This role also asks for first-hand understanding of the IB, as this role will draw on your own educational experiences to help you support current IB students and their families to an excellent standard.

Responsibilities:

·Act as a first point of contact for students, families, and tutors via email and telephone.

·Update and maintain the Client Management team’s student records, including the live upda

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