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Senior Account Manager

Placement at WorkFusion

Senior Account Manager

Placement at WorkFusion

  • LocationLondon, UK
  • Position levelPlacement
  • Job period iconFull-time employment
  • Application deadline iconPosted on 09 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Description

Who we are WorkFusion makes AI-driven RPA software that creates and manages software robots for knowledge work. ● Winner of The AIconics Best Application of AI in Financial Services 2018 ● Winner of CFO Innovation Award for Excellence in Finance Automation 2017 ● Named to CBI Insight 2018 AI 100 2018 ● Top placement on Deloitte’s Technology Fast 500 2017 What we doWorkFusion creates AI-driven RPA software that creates and manages software robots for knowledge work. Built for data-first companies, our products automate business processes by combining AI, RPA and people in one intuitive platform. The rapid rise of AI and automation, along with the changing roles of people in the workforce, have created both complexity and opportunity for individuals, businesses and entire countries. Our company’s purpose is to reduce this complexity and help our customers exploit the opportunity through products that pair people with intelligent software robots. WorkFusion is headquartered on Wall Street in New York City with teams throughout the U.S., Europe and Asia. Position The Account Manager is a strategic, results-oriented leader who is responsible for managing WorkFusion accounts through a customer journey from investment to implementation, ROI and automation maturity. A trusted advisor to our customers, the Account Manager builds strong partnerships within the customer organization, drives adoption of our products/solutions, and ultimately ensures they realize value from their investment. Account Managers work closely with the customer to devise strategic plans and oversees the follow-thorough, utilizing the wider WorkFusion team as necessary. The Account Manager is accountable for the Customer’s overall success with WorkFusion, including renewals, adoption of WorkFusion solutions, customer health, and satisfaction. Ultimately the mission should be to grow and/or sustain the account for which he or she is responsible. The Account Manager reports to the SVP, Strategic Services or someone he/she designates. Key responsibilities ● Build and maintain a trusted advisor relationship with customer stakeholders and executive sponsors by providing actionable insights that enable them to capture the full value from WorkFusion products ● Drive all financial aspects of the account, including P&L, forecasting, and leakage mitigation, towards designated targets ● Drive WorkFusion platform adoption and in-turn incremental revenue through increased use ● Foster innovation sharing best practices and new ways customers can mature in their automation journey and leverage WorkFusion solutions ● Provide continuous analysis of customers’ needs and promote upgrades and/or additional features to meet their requirements ● Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap ● Supervise the timely and successful delivery of our solutions according to customer needs and objectives by coordinating with program management and delivery teams ● Be the voice of the customer internally at WorkFusion– sharing process improvements and asks back into the internal ecosystem ● Ensure client satisfaction and engagement ● Collaborate in the negotiation, drafting and execution of SOWs, ELAs and other contractual agreements with customers ● Evaluate, coordinate, onboard and engage partner suppliers involved in WorkFusion implementation and delivery ● Identify Customer risk and work with extended WorkFusion team to create and execute on “get well” plans ● Gather product and service feedback for use by other team members and inform the WorkFusion product roadmap ● Identify and recommend training for customers in order to advance the adoption/establishment of an automation COE ● Lead development and delivery of structured, metrics-driven quarterly business reviews ● Communicate policies and oversee compliance in areas such as privacy, information security, and license usage ● Ensure security compliance is understood and practiced by WorkFusion, partners and other contractors (including GDPR and other applicable privacy regulations) ● Travel up to 50% domestically and/or internationally as needed Minimum Qualifications/Experience ● Minimum of 5+ years of experience for Account Mgr; 8+ years for Sr. Account Manager BA/BS degree or equivalent required, MBA preferred ● Strong analytical and problem-solving skills ● Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership ● Demonstrated experience in delivering customer success ● Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations ● Ability to prioritize, multi-task, and perform effectively under pressure Preferred Qualifications/Experience ● Experience as an Account Manager working in a Software/Solutions environment preferred ● Experience in a consulting environment ● Familiarity with RPA/ML Software ● High degree of Emotional Intelligence (EQ) ● Skilled at Program Management, helping to effectively drive change across groups by engaging key stakeholders ● Proven effectiveness at leading and facilitating executive meetings and workshops ● Proven experience with account planning & customer success plans ● Demonstrated ability to communicate, present, and influence at all levels of the organization, including C-level ● Proven ability to manage multiple projects at a time while paying strict attention to detail
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