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Customer Service Advisor

Graduate at Global Airport Concierge

Customer Service Advisor

Graduate at Global Airport Concierge

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 22 Oct, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Communicate with clients and supplier partners to provide booking assistance, additional information and issue resolution. Work in a small company with open possibilities for advancement and additional projects!

Shift Work

Day: 07:00 - 19:00

Night: 19:00 - 07:00

4 days on, 4 off

Must be available to do both shifts on a rotational basis.

Role and Responsibilities

  • Answer client/service provider calls politely and effectively, resolving any issues/queries they may have
  • Process client bookings and offer additional services related to their booking
  • Answer client/service provider emails articulately and within a timely manner ensuring SLA's are adhered to
  • Completing all of the assigned operational checks regarding client bookings
  • Assisting accounts team in collecting payment for all bookings prior to them taking place
  • Assisting management in facilitating any admin tasks that are required
  • Social media engagement and content creation (optional)

Benefits

  • 18,000-20,000k starting salary (reviewed after 3-month probationary period)
  • Commission on upselling
  • Lots of possibilities to advance and do additional projects that best suit your future development plans (marketing, sales, operations etc)
  • 4 days on 4 days off work schedule (plenty of free time!
  • Monthly appraisals, development plans and coaching

Preferred Skills

  • Ability to communicate to an excellent standard via phone and email to resolve the clients' queries
  • Ability to provide good attention to detail to ensure all the client requests are adhered to correctly
  • Ability to manage and adapt in difficult situations, ensuring the client receives a satisfactory resolution
  • Ability to organize themselves to multi-task effectively whilst ensuring standards do not suffer
  • Ability to work alone and amongst a team to achieve the common objective
  • Confident IT User i.e. Internet and computer literate
  • Ability to use MS Excel, MS Word and Outlook to a good level
  • Languages would be a benefit but not essential

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