- Bath, UK
- Full-time employment
- Apply by 08 Jan, 2019
- Posted on 09 Nov, 2018
- Start date:
- Visa Sponsor
- £ 20,000.0 per year
1st Line Support - W10 & O365 - Desktop Support. Would suit an Apprentice or someone who has recently graduated - huge amount of training in Microsoft and networking tech!
National award winning manufacturing company seeks an internal 1st Line Support/2nd Line Support Consultant to join their team.
You need to have supported the following:
- O365 including Outlook
- End user support
- Some experience of working with a ticketing system like SpiceWorks
You will be supporting internal users at 1st and sometimes 2nd line, dealing with 20-30 calls per day and escalating as appropriate. You will be working with O365 and W10 queries, and supporting the user base of 500+. You will be based in Leeds and supporting the company's remote sites across the UK.
This role would someone who has finished an Apprenticeship in IT and is looking to take the next step, or someone who has gained a solid grounding call-logging and is now looking to progress.
Interested? Do you want to know more?
Get in touch and send me your CV!
Keywords: 1st Line Support; 2nd Line Support; O365; W10
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About Hancock and Parsons
Hancock & Parsons was founded in 2010 by Joe Hancock and Chris Parsons who built successful careers in IT recruitment. With a shared interest in Microsoft Recruitment and a track record in this space spanning 15 years, they wanted to set up the first high-quality recruitment agency dedicated to this area.
We have firmly established
- Technology & IT, Recruitment & HR
- in Bath, UK
- 0-10 employees
- Founded in 2010