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Reservations Agent

Entry-level at City Relay

Reservations Agent

Entry-level at City Relay

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconPosted on 06 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive
City Relay is a rapidly growing vacation rental company providing Airbnb management services based in London venturing also in property acquisition, development and management. We have grown massively over the last years and looking forward we are aiming to be industry leaders soon! With our main office in the heart of the vibrant Portobello market and 24/7 Reception Desk for all our guests in Earls Court!
This is an exciting opportunity for a young professional in the Hospitality industry who wants to work in the Reservations Department of our fast growing vacation rental startup in London and take a step forward achieving his/her career goals.
Main responsibilities:
Maintain and handle phone and email inquiries and deliver results by turning the enquiries into bookings.
Handle enquiries from all sides, selling City Relay in a consultative and inspiring manner
Work closely with other internal departments providing insightful data for external communications and promotions
Assist in managing all our active distribution channels and updating each channel on a daily basis
Follow a set format of uploading properties onto advertising channels
Promote last minute and advanced occupancy
Analyse and identify the performance and efficiency of current advertising channels
Input specific promotional rates depending on apartments’ availability
Share your passion for our homes and hosts providing guests with guests with an excellent booking experience
Process all partner bookings
Produce property and area descriptions for our clients so they know what to expect by staying in City Relay properties
Supervise the interns working in the department
Other responsibilities as required
Person specifications:
Graduate with a Degree in Hospitality or relevant field
Minimum 2 years experience within a similar position in reservations
Excellent Communication skills
Passionate and ambitious
Self-motivated
Benefits:
Competitive salary based on experience
28 days holidays (including bank holidays).
Excellent growth opportunities
Casual dress code
Team building events
Excellent working environment within a small but young and dynamic team that has an ultimate goal to grow and succeed

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Job location

62 Kenway Rd, Kensington, London SW5 0RD, UK