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Case Handler

Graduate at Momenta

Case Handler

Graduate at Momenta

  • LocationChichester, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconPosted on 14 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 23,000.0 per year

As a Graduate Case Handler, you will be working in a high-quality team carrying out case reviews for a major financial services provider as part of a past business review related to retirement options.

Your day-to-day activities will include:

  • Reviewing customer cases relating to the sale of annuity products
  • Carrying out reviews of verbal and written communication and making an informed judgement
  • Assessing evidence you have collated / obtained from third parties to review cases
  • Recommend and calculate redress for customers who were not treated fairly of fully informed
  • Production of customer letters
  • Working with a wide range of systems to manage data.

The benefits for you
This is an exciting opportunity for graduates to work on a project run by Deloitte, a globally recognised brand and one of the “big 4” global consultancy and advisory firms. You will be able to use your existing knowledge and experience to make a difference, as well as advance your career and develop new skills. Other benefits include:

  • A dynamic and encouraging working environment
  • Support throughout your role, including a detailed training and accreditation programme with support from skilled professionals
  • Career development
  • Financial support to obtain the RQD Level 4 Diploma in Regulated Financial Planning

Tell me more:

  • Start date: Intakes throughout October, November and December 2018
  • Location: Gatwick, West Sussex commutable from London, Brighton and Guildford. Parking available within a two minute walk from the office

What we are looking for

  • Strong communication skills
  • Ability to provide excellent customer service with a strong focus on correct outcomes and the principles of treating customers fairly
  • Ability to adhere to relevant performance standards and work with the team to contribute to project delivery and individual/team targets
  • Excellent analytical and letter writing skills with strong attention to detail
  • Strong IT skills with previous experience using Microsoft Office, in particular Word and Excel
  • Driven to achieve targets and take ownership of workload
  • Excellent organisation and problem-solving skills
  • Experience working within financial services is beneficial but not essential.


A minimum 2:2 degree (obtained or predicted grade)

Accepted degree subjects


How to apply

To express your interest in this opportunity, please email your CV via the Apply button.

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