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Operations Associate

Entry-level at Switchee

Operations Associate

Entry-level at Switchee

  • LocationLondon, UK
  • Position levelEntry-level
  • Job period iconFull-time employment
  • Application deadline iconPosted on 13 Sep, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 30,000.0

One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can’t afford to heat their homes and live in cold, mouldy properties they can’t be proud of. At Switchee, we believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper.

We may be only three years old, but it’s already been quite a ride! Our first product, the internet connected Switchee thermostat is already in 35 of the biggest housing providers in the UK. We’re growing 100% year on year and are backed by some of the best-known investors in technology and social impact.

To strengthen our small team of 15 passionate and ambitious people we are looking for an outstanding individual to join us as

Operations Associate.

We are driven by a collective desire to make a positive impact in the housing sector, both for residents and landlords, so your commitment to our values and mission are paramount.

Your responsibilities

As Operations Associate you will be responsible for solving a wide range of business-critical logistical, technical and relationship management challenges. We are a company built on a strong technical foundation, which you will need to learn and understand. You’ll need to grasp and effectively manage a range of data sets, technology platforms and human complexity. Most importantly you will need initiative and drive.

The role combines stakeholder management and a continuous requirement to solve new and complex operational problems. You will play an integral part in the delivery of Switchee services to our large social housing customers and the communities they house; you will work across fulfilment from our manufacturing partners, installer support, IoT fleet management, product testing and customer project management and delivery.

The work will entail close collaboration with other operations functions as well as our sales and customer success and development teams. As an early joiner to the Operations team, at a time of high growth, you will play an important role in supporting the Head of Operations in designing the build out of our whole Operations capability.

Being more specific, you will:

  • Administer the suite of Switchee operations and device management platforms
  • Support in overseeing, sequencing and auditing the of delivery of customer orders all over the UK, in co-ordination with our UK based manufacturing partner
  • Report on, troubleshoot and diagnose any in-field device outages
  • Work with our development team to design and implement tests for both our hardware and software
  • Produce bespoke client reports and analytics
  • Contribute to the wider development of the business by inputting into the development of our internal systems and process
  • Be responsible for the overall quality control of your areas of service delivery
  • Support sales and customer success by delivering exceptional results and reacting quickly in a complex operating environment
  • Understand that blockers may be cultural/behavioural as well as technical and thrive in finding solutions to these
  • Contribute to the growth of Switchee by building long-term commercial relationships with our commercial partners, especially contractors and installers
  • Support on handling user issues in the field

Your experience

We firmly believe extraordinary people can come from a wide range of places and we encourage graduate level applicants.

Required skills and experience:

  • Bachelor’s degree or equivalent experience
  • Strong analytical & numeracy skills with complete command of Excel or equivalent statistical software package
  • Proven ability to develop and implement effective solutions to complex commercial problems
  • Be process and solutions orientated
  • A very high attention to detail and a love of learning fast under pressure
  • An ability to feel comfortable collaborating with people of all levels and backgrounds.
  • Be able to grasp, handle and communicate technical concepts effectively.

Desirable skills and experience:

  • Between 1-2 years’ experience in operations or a similar commercial field
  • Fluency with large data sets and an ability to interrogate them for commercial insight
  • Experience in putting in place and handling processes required to manage and deliver large operational projects

You

We are a diverse bunch of people at Switchee. That said, there are some characteristics we always look for:

  • You deeply care about Switchee’s mission; you have a desire to build something revolutionary, that will disrupt an industry, and positively impact ordinary people’s lives.
  • You care about the environment, are interested in energy efficiency and have thought about the challenges and opportunities posed by an evolving domestic energy market.
  • You like technology and neat solutions to complex problems.
  • You thrive on challenge and change; you naturally gravitate to the hardest questions first and love thinking differently to solve them.
  • You are biased towards action and you’re happiest when you’re ‘getting stuff done’.
  • You’re open, positive & straightforward. You’re not afraid to stand up for your convictions, even when it’s hard to do so.
  • You delight in your colleagues’ successes and thrive on your failures; you grasp any opportunity for learning and constantly seek to improve.

Our mission

We believe that radical innovation in internet connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That’s why our products are built not just on great technology, but on an understanding of what people want from the space they live in.

This approach led us to reimagine the most mundane household object, a thermostat, into a product that automagically reduces energy bills, looks great and offers control to those who want it.

We are also revolutionising the way social landlords manage their housing stock with an obsessively tailored SAAS property dashboard and handy alerts on things like when the boiler is going to break.

Our next project is to build the ultimate connected hub for the social home. It’s going to revolutionise the way residents interact with their properties and landlords manage their homes.

Life at Switchee

We like to keep things simple and flexible at Switchee and consider you to be joining our family. We don’t currently track holidays so you’re free to take as much as you need. We occasionally work remotely but are sensitive to the needs of our colleagues.

We socialise together with regular outings in London and an annual “working remotely” trip where you have the option (but not obligation) to join us in working from a fun location.

If we end up working together, we can offer a competitive salary and a generous stake in the company.

If you believe in the same things, don’t hesitate any longer, apply now! Please be in touch soon as we’ll proceed once the right person is found. If you’d like to apply please submit a CV and cover letter by clicking the button below.

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