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Customer Operations

Graduate at Marshmallow

Customer Operations

Graduate at Marshmallow

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconApply by 07 Jan, 2019
  • Application deadline iconPosted on 08 Dec, 2018
  • Start date iconStart date: Asap
  • Visa iconVisa Sponsor
  • CompetitiveCompetitive

Where will we be in 12 months:

We will be a team consisting of 50+ of the highest achievers across technology, product, design and financial services - hellbent on creating the most customer centric insurance products in the world. These products will save our in-need customer's tonnes of money - as we expect to be 10* more efficient than incumbents due to bots and automation. You can expect to work in a team that delivers products, features and improvements continuously and with urgency. Our long-term advantage will help us expand to other European countries helping us serve millions of people.

About Marshmallow:

We're building a smart, digital insurer of the future to help us achieve our mission of helping everyone have equal access to fair financial products. We're a small team backed by investors who have backed Spotify, Monzo, Adyen and others. Following our successful launch earlier this year we are now scaling - FAST.

To build an insurer that can compete with huge multi-billion dollar monsters such as Axa, Allianz, and Direct Line we need customer centric, and awesome customer operations 💪. You'd be joining a team that have worked at billion dollar fintechs such as Transferwise & Monzo, and large insurers such as Admiral and Zurich.

The primary responsibility of this role is to make every interaction a customer has with us enjoyable, to be a voice for customer centricity, and a voice for automation. You'll be on the front-line as the voice and face of the company, as well as evolving and developing scalable processes that allow us to be extremely efficient.

What you'll be doing 🤔..

  • Talking directly and honestly with our customers, developing a deep understanding of what international communities really want from a fairer, tech insurer
  • Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier
  • Spotting patterns to help us decrease levels of fraud
  • Understanding, prioritising and escalating our customers' feedback and feature requests to the product team (who build our website)
  • Making sure the rest of the company stays customer-focused and fixated on building the best insurer in the world

You should apply if..

  • You have huge amounts of empathy and the ability to live in the customer's shoes
  • You have a passion for technology
  • You are familiar with technology that helps tech companies be efficient at serving customers


  • Competitive salary
  • 0.05-0.10% equity ownership of Marshmallow
  • Free kindle with unlimited books 📚
  • Central London office
  • Opportunity for HUGE growth and responsibility


Our process consists of a phone interview and a few hours onsite. We will endeavour to be communicative and transparent throughout :)

Job location

133 Whitechapel Rd, London E1 1DT

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