- London, UK
- Full-time employment
- Apply by 09 Nov, 2018
- Start date:
- Visa Sponsor
- £ 25,000.0 per year
Customer Services Executive
Our client is constantly evolving as a data-informed business, and the data team is growing in line with the needs of the company. There websites now attract over 125 million unique users a month. A Customer Services Executive is needed to support the award-winning editorial, data, commercial and technology teams to ensure the readers of The Independent, Indy 100 and Evening Standard receive excellent customer service.
The successful candidate will be part of a small Customer Services team within the broader Data team, dealing with a wide range of queries including editorial, technical, commercial, subscriptions and registrations.
This vacancy requires an outstanding communicator who is comfortable dealing with customers online and, to a small extent, over the telephone. They must be willing to learn how content is published both from an editorial as well as a technical perspective, the brand values of the two newspapers and who their customers are, in order to provide the optimal help and guidance to this group.
·Identify and assess customers’ needs in order to achieve efficient query workflows.
·Resolve product or service problems by clar