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Customer Services Execuive

Graduate at Instant Impact

Customer Services Execuive

Graduate at Instant Impact

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconApply by 09 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 25,000.0 per year

Customer Services Executive

The Company:

Our client is constantly evolving as a data-informed business, and the data team is growing in line with the needs of the company. There websites now attract over 125 million unique users a month. A Customer Services Executive is needed to support the award-winning editorial, data, commercial and technology teams to ensure the readers of The Independent, Indy 100 and Evening Standard receive excellent customer service.

The Role:

The successful candidate will be part of a small Customer Services team within the broader Data team, dealing with a wide range of queries including editorial, technical, commercial, subscriptions and registrations.

This vacancy requires an outstanding communicator who is comfortable dealing with customers online and, to a small extent, over the telephone. They must be willing to learn how content is published both from an editorial as well as a technical perspective, the brand values of the two newspapers and who their customers are, in order to provide the optimal help and guidance to this group.

Responsibilities:

·Identify and assess customers’ needs in order to achieve efficient query workflows.

·Resolve product or service problems by clar

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