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Assistant front office manager

Graduate at Belmond

Assistant front office manager

Graduate at Belmond

  • LocationOxford, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconApply by 25 May, 2019
  • Application deadline iconPosted on 05 Apr, 2019
  • Start date iconStart date: 04 Jun, 2019
  • CompetitiveCompetitive

We are looking for an Assistant Front Office Manager to join the 2 Michelin star team at Belmond Le Manoir aux Quat'Saisons. This role is responsible for the smooth running of the Guest Relations department. You will be responsible for delivering an elegant style of service, exceeding guest expectations throughout their stay, ensuring all special requests are met, communicating with all departments within the hotel. You will also be responsible for the continual development of the Guest Relations team through training and supervision.

Our people have a unique passion for delivering excellence to the highest standard. We look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture. This is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience.

Qualifications and Training:

  • Clean EU/UK full driving licence held for a minimum of 2 yrs
  • For EU licence holders – 12 months driving experience in the UK
  • Must be over 21yrs for insurance purposes
  • Must not have any accidents or insurance claims in the past 3yrs

Work Experience:

  • Previous experience in a 5 Red Star Hotel similar to Belmond Le Manoir as a Duty, Host, Reception, Restaurant or Guest Relations Manager (essential)
  • Previous experience in both reception and guest services departments
  • Previous experience managing a team, recruiting, training and performance managing a team
  • Previous operational knowledge and experience within the day to day management of the hotel
  • Track record of working in the luxury end of the market
  • Previous experience in a customer facing role

Skills Required:

  • Attention to detail
  • Guest focused
  • Excellent communicator
  • Team player
  • Working on own initiative
  • Organisational skills
  • Complaint handling
  • Influencing skills
  • Appraisal skills
  • Training, coaching, mentoring skills
  • Sound knowledge of employee relations

Personal Qualities :

  • Diplomatic
  • Positive and mature attitude
  • Adaptable
  • Assertive
  • High standard of personal presentation

Other:

  • Flexible working hours to include evening and weekend work as per rota (night shifts or sleep ins where required)

The benefits of working at Belmond Le Manoir aux Quat'Saisons include:

28 holiday days inclusive of bank holidays, additional holiday days depending on length of service and a day off on your birthday

A variety of staff discounts available at Relais & Chateaux and Belmond

Staff discounts at Belmond Le Manoir and friends and family rates

A guest experience after one year of service and every year thereafter

Loyalty and recognition awards and special occasion gifts

Excellent staff incentive programmes

Meals provided on duty

Uniform is provided

Auto enrolled into company pension scheme

Eligibility to join the childcare voucher scheme

Quarterly staff parties and social events

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