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Customer Tech Support (Graduate)

Graduate at Gapide ltd

Customer Tech Support (Graduate)

Graduate at Gapide ltd

  • LocationLondon, UK
  • Position levelGraduate
  • Job period iconFull-time employment
  • Application deadline iconApply by 20 Nov, 2018
  • Application deadline iconPosted on 08 Nov, 2018
  • Start date iconStart date:
  • Visa iconVisa Sponsor
  • Competitive£ 20,000.0 per year
Techincal Customer Support
Great timing to join a growing team!
Great opportunity to join a new project team being formed to launch a series related B2C market places apps and work on our B2B platform within the wellness & life style sectors.
As part of this new project team, you will have the opportunity to see the full life cycle from concept, design, development and launch of a series of apps with each launch learning from the previous.
We are looking for a dynamic, motivated customer support advisor that can contribute ideas and expertise in the respective areas. We encourage getting involved in areas outside your immediate role to ensure that we get the best outcomes.
You will be working a great central London location within the heart of Soho.
Key Tech Support responsibilities
* Provide expert assistance and great service to end the clients on the phone/or via scren sharing session
* Configure new client accounts
* Build and deploy apps to app store
* Use screensharing to debug issues on client machine
* Hunt down the issue on provide the client a solution or raise with the dev team for further assistance
* Test new features that are to be deployed
* Suggest UX improvements
* Create new processes and add to knowledge base that can be shared with internal team members
* Get involved in areas where you can see you could add input
* Implement ways to improve processes
Must Have
* Educated to degree level or beyond within a technical subject
* Happy to interact with clients on the phone
* Enjoy trouble shooting and finding root cause of an issue
* Enjoy creating more efficient processes
* Technically minded
About Gapide
Gapide has been a leading supplier for 7 years of app and web based technology for the service sector within life style & wellness sector (providing both B2B2C and B2C products).

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